This has made me chuckle!!!
Julian Biggs, ahhh yes, he is real and not hopefully not on a commission for the round software he mentioned.
Why?
As he my business partner lol
Its true though, as soon as you grow and your customer count expands to decent numbers managing via a spread sheet is an awful task.
We switched, it was difficult adding everyone in and all the details required, but now its POP to manage!
:-)