[Slacky]

Id be chasing him up, verbally. I'd want to hear what he has to say after making empty accusations....

[dazmond]

The customer read my WhatsApp message but I never got a reply, so I think it’s safe to say he knows I won’t be paying anything towards the repair.

He’s quite a grumpy old boy so I wasn’t really expecting a reply.

Thanks for all your input guys!

grumpy old boy is a polite saying for a w^*k*r.......are you gonna carry on cleaning for him or dump the job?

[hotsteam]

Your customer should be claiming off the supplier as the manhole cover is not fit for purpose  !
were there any warning signs on the manhole cover "pedestrians only "