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Bungle

  • Posts: 2390
Do You Turn Down Much Work?
« on: May 07, 2021, 03:38:00 pm »
I hate add on's. I had a call yesterday to quote for solar panels and plastics etc. I got there, slowed down as I drove up to the house and thought feck it I can't be arsed and drive off. Blocked her number just in case she phones to ask why I didn't turn up. Unprofessional I know but I can't be arsed these days.
We look at them, they look through them.

deeege

  • Posts: 5008
Re: Do You Turn Down Much Work?
« Reply #1 on: May 07, 2021, 04:45:09 pm »
I turn down probably twice as much as I take on. Mainly due to location of the jobs but quite a few potential pain in the arse customers aswell.

I always tell them though, usually make up an excuse why the job isn’t for me, else you end up getting slagged off all over the Internet.
"....and it's lend me ten pounds, I'll buy you a drink, and mother wake me early in the morning."

Stoots

  • Posts: 6211
Re: Do You Turn Down Much Work?
« Reply #2 on: May 07, 2021, 05:12:28 pm »
Yes quite a lot now, hate it when someone comes out from across the road or next door as i just cant be arsed   ;D same as when a regular asks for gutters, insides or connys i try to make an excuse.

Emails and messages i generally dont respond to anymore but then i cant  be arsed in general most of the time.

Ive agreed to do work and got to the house and thought nah cba and kept on driving too  :D

robbo333

  • Posts: 2419
Re: Do You Turn Down Much Work?
« Reply #3 on: May 07, 2021, 06:06:27 pm »
I turn down loads. I'm refining my round, so it would be silly for me to take on more work that I don't really want!

If I don't like the sound of them from a web enquiry then "sorry i'm too busy".
If I don't like the sound of them from my leaflet drops then "sorry i'm too busy, i've had such a great response from my leaflets that i'm not taking on any more work in your area".
If I go to quote and I don't like them, then I price it high, so I won't get it.
Luckily a window cleaner friend of mine is after more work, so I give his number to EVERY enquiry I don't want.

"Thank you for calling: if you have a 1st floor flat, mid terraced house, lots of dogs, no parking, no side access, or no sense of humour, please press hold!
For all other enquiries, please press1"

james peters

  • Posts: 950
Re: Do You Turn Down Much Work?
« Reply #4 on: May 07, 2021, 06:52:12 pm »
If I am not interested , I will always refer them  to someone who can help them.
if I am interested but am struggling to fit them in , I may tell them that they  will have to wait a couple of months .  ( if its an add on )
I try to accomadate all window cleaning inquiries and charge accordingly. 
the only time I block a number is if I have dropped a customer for being a bad payer, or a habitual skipper of cleans.

I tend to do any add ons on a saturday morning , as my son will help me . its quality time spent together , and cash to help him whilst hes in college.

generally  this is two saturday mornings a month.
I like to build and refine , or build and price increase ...

dazmond

  • Posts: 23966
Re: Do You Turn Down Much Work?
« Reply #5 on: May 07, 2021, 06:57:08 pm »
I hate add on's. I had a call yesterday to quote for solar panels and plastics etc. I got there, slowed down as I drove up to the house and thought feck it I can't be arsed and drive off. Blocked her number just in case she phones to ask why I didn't turn up. Unprofessional I know but I can't be arsed these days.

i dont generally do what you did yesterday but i dont take on every potential job....heres my top 5 reasons for not taking a job on...

1.mid terraced house
2.awkward parking
3.no access to the back windows(not a problem if fronts only next door to other work though)
4.poor condition wooden sash windows on listed buildings
5.too far away from other work
price higher/work harder!

Splash & dash

  • Posts: 4364
Re: Do You Turn Down Much Work?
« Reply #6 on: May 07, 2021, 09:01:54 pm »
I hate add on's. I had a call yesterday to quote for solar panels and plastics etc. I got there, slowed down as I drove up to the house and thought feck it I can't be arsed and drive off. Blocked her number just in case she phones to ask why I didn't turn up. Unprofessional I know but I can't be arsed these days.

i dont generally do what you did yesterday but i dont take on every potential job....heres my top 5 reasons for not taking a job on...

1.mid terraced house
2.awkward parking
3.no access to the back windows(not a problem if fronts only next door to other work though)
4.poor condition wooden sash windows on listed buildings
5.too far away from other work




I agree with 2 and 5 but mid terraced stuff is very lucrative I learnt a lesson from mick Kent on hear about fronts only I always turned them down  due to no access to the back , now we do dozens of them , longest run is 10 in a row  I wish we had more as they are very good earners 😂😂

Smudger

  • Posts: 13438
Re: Do You Turn Down Much Work?
« Reply #7 on: May 07, 2021, 09:41:59 pm »
Very rarely - I price accordingly and let the customer decide then give them a long lead time

Having said that I've just cancelled a school clean as the insides are really dirty and got lots of that security film bubbling and peeling off

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

KS Cleaning

  • Posts: 3952
Re: Do You Turn Down Much Work?
« Reply #8 on: May 07, 2021, 11:21:07 pm »
I’m as busy as I want to be with easy regular maintenance window cleaning so the only add-ons I do now are easy access conservatory roofs. I also turn down domestic window cleaning work if it’s not in a street I already work......Unless it’s on my rural route, where properties tend to be bigger and/or isolated so I can charge a premium for this type of work.

tom20001

  • Posts: 766
Re: Do You Turn Down Much Work?
« Reply #9 on: May 08, 2021, 07:11:51 am »
Not much .  Just ones like last night who ring me at 7.55pm of a friday evening after a hard week and then tell me Im very very dear . Its my own fault for answering .

zesty

  • Posts: 2453
Re: Do You Turn Down Much Work?
« Reply #10 on: May 08, 2021, 08:21:21 am »
I price stuff silly high when I don’t want it, that way if I get it, I don’t mind.

jay moley

  • Posts: 482
Re: Do You Turn Down Much Work?
« Reply #11 on: May 08, 2021, 05:06:28 pm »
I have about 20/30 jobs id like to get rid of due to through the house or no side gate but a back gate where you have to move the van.

Whats the best excuse?


KS Cleaning

  • Posts: 3952
Re: Do You Turn Down Much Work?
« Reply #12 on: May 08, 2021, 05:44:22 pm »
I have about 20/30 jobs id like to get rid of due to through the house or no side gate but a back gate where you have to move the van.

Whats the best excuse?
You don’t need an excuse as such. Just tell them you’re cutting back on your workload then pass the work/sell it on to someone else. I’m sure someone starting up would be happy to take it on.

NWH

  • Posts: 16952
Re: Do You Turn Down Much Work?
« Reply #13 on: May 08, 2021, 06:43:03 pm »
When you don’t have any access or parking issues it becomes and much easier and more enjoyable job,pulling up and seeing obstacles like cars parked in the way or a locked gate gets you off on the wrong foot before you’ve even started cleaning.

jay moley

  • Posts: 482
Re: Do You Turn Down Much Work?
« Reply #14 on: May 08, 2021, 06:45:42 pm »
When you don’t have any access or parking issues it becomes and much easier and more enjoyable job,pulling up and seeing obstacles like cars parked in the way or a locked gate gets you off on the wrong foot before you’ve even started cleaning.

My customers always have their cars on the drive. I can work around them mostly. Annoying tho.

Michael Peterson

  • Posts: 1741
Re: Do You Turn Down Much Work?
« Reply #15 on: May 10, 2021, 02:03:02 pm »
I have about 20/30 jobs id like to get rid of due to through the house or no side gate but a back gate where you have to move the van.

Whats the best excuse?

Due to social distancing as a company you are unable to offer walk throughs any longer or your insurance won’t cover it ?

hotsteam

  • Posts: 425
Re: Do You Turn Down Much Work?
« Reply #16 on: May 13, 2021, 11:17:14 am »
My customers always have their cars on the drive. I can work around them mostly. Annoying tho.      Quote

yes it's surprising, how much easier it is with no cars !    ::)roll