[NWH]

No if they wanted the insides done as well it would be far more 🤣🤣 bit  different cleaning in the Pi**ing rain when they are paying a lot more money m8,no one cares about losing a 10-20 quid job.

[AuRavelling79]

What Richard has done is shape his business to suit him. What you do is is to have lines in the sand by explaining when you take the customer on.

When a new customer queries it you explain again and they accept or they walk.

As time goes on you realise that those who stay are happy (or at least tolerate) with your way of working.

In the old days customers expected you to collect your money if they weren't in. Now they don't. The few that query it have a choice. Your way or the highway.

Same with working in bad weather.

[NWH]

Which ever way you view window cleaning as a part time job a full time job a 20 van operation you are still dealing with individual households in most cases let me tell you old days or these days the majority of people have never wanted there windows cleaning in terrible weather,just because the business you run dictates you still need to get out there in the Pi**ing rain and earn money doesn’t make it right in most cases.
Some people don’t say anything but that doesn’t mean they don’t think it don’t be confused what you need to do and what they want.

[simon w]

We are being paid to remove 6,8,12 weeks of dirt Not guarantee they are going to stay clean for another 6,8,12 weeks.

Next thing you have is the customer saying I've projected the forecast for the next seven days and we have rain forecast for Friday so I don't think I'll bother 

[NWH]

As far as it’s raining going to rain or been raining we live in the UK so it’s a given,you won’t change people perception on weather with window cleaning in my experience turning up and starting to clean their windows in the pouring rain won’t change,I wait for it stop fair enough but I wouldn’t turn up if it was persistent rain and looking like it wasn’t going to clear up any time soon that day.
Regardless of what the majority of customers say they don’t want them doing in the rain.

[Smudger]

We are being paid to remove 6,8,12 weeks of dirt Not guarantee they are going to stay clean for another 6,8,12 weeks.

Next thing you have is the customer saying I've projected the forecast for the next seven days and we have rain forecast for Friday so I don't think I'll bother 

Haha - I've had that - it's due to rain tomorrow - please leave them this time

Ok so you say your removing the dirt, and it's raining or more importantly it's windy - you wash the window so it's clean two hours later the rain stops the wind has blown cr@p onto the glass - what does he customer think?
A- wow I bet my windows were clean for 5 minutes now the weather has ruined them - never mind
Or
B - that window cleaner did a poor job this time...

Darran

[Stoots]

What you are missing NWH is that we are running a business....

It boils down to this imo

If i have 20 days off due to rain at £250 a day thats £5000 lost in a year , never to be seen again.

If i decide to work those 20 days and lose 10 x £15 customers because of it then  im still much better off working those days and accepting that. Now if i lost 100 customers due to working in the rain then i would probably not work in rain. Its as simple as doing the maths, which way is going to earn me the most profit at the end of the year...

I couldnt care less if the customer likes it, only that they tolerate it and pay me for it. If i started losing them left right and centre i would re think it, but it just doesnt happen on a large enough scale to worry about it.

[Don Kee]

What you are missing NWH is that we are running a business....

It boils down to this imo

If i have 20 days off due to rain at £250 a day thats £5000 lost in a year , never to be seen again.

If i decide to work those 20 days and lose 10 x £15 customers because of it then  im still much better off working those days and accepting that. Now if i lost 100 customers due to working in the rain then i would probably not work in rain. Its as simple as doing the maths, which way is going to earn me the most profit at the end of the year...

I couldnt care less if the customer likes it, only that they tolerate it and pay me for it. If i started losing them left right and centre i would re think it, but it just doesnt happen on a large enough scale to worry about it.

You lose 20days a year due to rain?

[Smudger]

What you are missing NWH is that we are running a business....

It boils down to this imo

If i have 20 days off due to rain at £250 a day thats £5000 lost in a year , never to be seen again.

If i decide to work those 20 days and lose 10 x £15 customers because of it then  im still much better off working those days and accepting that. Now if i lost 100 customers due to working in the rain then i would probably not work in rain. Its as simple as doing the maths, which way is going to earn me the most profit at the end of the year...

I couldnt care less if the customer likes it, only that they tolerate it and pay me for it. If i started losing them left right and centre i would re think it, but it just doesnt happen on a large enough scale to worry about it.

You lose 20days a year due to rain?

it must rain a lot where Gomo is from - its more like 2 or 3 here in Norfolk - anywhooo...   your maths is off

lose 10 customers at 15 each is 150 x that by 12 cleans a year is  £1800 never to be seen again. by cleaning the following day or over the next 2 to 3 days will mean your weekly or monthly income remains the same

Darran

[Stoots]

What you are missing NWH is that we are running a business....

It boils down to this imo

If i have 20 days off due to rain at £250 a day thats £5000 lost in a year , never to be seen again.

If i decide to work those 20 days and lose 10 x £15 customers because of it then  im still much better off working those days and accepting that. Now if i lost 100 customers due to working in the rain then i would probably not work in rain. Its as simple as doing the maths, which way is going to earn me the most profit at the end of the year...

I couldnt care less if the customer likes it, only that they tolerate it and pay me for it. If i started losing them left right and centre i would re think it, but it just doesnt happen on a large enough scale to worry about it.

You lose 20days a year due to rain?

me, no

doesnt matter if its 1 day or 100, the principle is the same, it was an example.

[G Griffin]

You don't lose the money if you don't do the work. If I decide to work in torrential rain, that's an awful day for me, and I'll never get it back.
I thought this was about paying staff anyway.

[Stoots]

What you are missing NWH is that we are running a business....

It boils down to this imo

If i have 20 days off due to rain at £250 a day thats £5000 lost in a year , never to be seen again.

If i decide to work those 20 days and lose 10 x £15 customers because of it then  im still much better off working those days and accepting that. Now if i lost 100 customers due to working in the rain then i would probably not work in rain. Its as simple as doing the maths, which way is going to earn me the most profit at the end of the year...

I couldnt care less if the customer likes it, only that they tolerate it and pay me for it. If i started losing them left right and centre i would re think it, but it just doesnt happen on a large enough scale to worry about it.

You lose 20days a year due to rain?

it must rain a lot where Gomo is from - its more like 2 or 3 here in Norfolk - anywhooo...   your maths is off

lose 10 customers at 15 each is 150 x that by 12 cleans a year is  £1800 never to be seen again. by cleaning the following day or over the next 2 to 3 days will mean your weekly or monthly income remains the same

Darran

No my maths isnt off at all, i worked it out and arrived at the same figures you just did...

20 x 250 is 5000

10 x 15 = 1800

thats 3200 a year better off working in the rain

Not sure where you are inventing 2 or 3 extra days from to catch up.

Not only that but you can replace the 10 customers you lost, you cant replace time, there only so much time in a year you can clean windows, if you lose some of it its gone.

[Smudger]

Ok - I suppose it depends on what glasses you decide to wear - I prefer the long vision of keeping regular customers

Darran

[G Griffin]

Ok - I suppose it depends on what glasses you decide to wear - I prefer the long vision of keeping regular customers

Darran

And staff  .

[Dave Willis]

My customers won’t tolerate it but my clients seem ok.

[Don Kee]

What you are missing NWH is that we are running a business....

It boils down to this imo

If i have 20 days off due to rain at £250 a day thats £5000 lost in a year , never to be seen again.

If i decide to work those 20 days and lose 10 x £15 customers because of it then  im still much better off working those days and accepting that. Now if i lost 100 customers due to working in the rain then i would probably not work in rain. Its as simple as doing the maths, which way is going to earn me the most profit at the end of the year...

I couldnt care less if the customer likes it, only that they tolerate it and pay me for it. If i started losing them left right and centre i would re think it, but it just doesnt happen on a large enough scale to worry about it.

You lose 20days a year due to rain?

me, no

doesnt matter if its 1 day or 100, the principle is the same, it was an example.

I’m not sure the principle is the same.

Most people would tolerate 2 or 3 days a year off because of weather, 20 days is basically a full working month off.

[NWH]

20 full days off due to rain lol I can’t ever remember that not down south anyway,the weather used to be a lot worse years ago all the seasons seemed as they should be the winters used to be proper cold now it’s the odd day like that,last 10 years or so the winters have seemed like 1 long end of winter- spring temperature wise.
If you’ve been in this game long enough you should be stacking up wet weather jobs if you want-need them.