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Arnold Palmer

  • Posts: 20795
Re: Customers!!
« Reply #20 on: April 29, 2020, 04:53:02 am »
I’ve never had anyone actually cancel as such, but occasionally it’s started raining while I’ve been doing them.

A few customers have chattingly said “well isn’t that typical of the British weather!” And I’ve agreed, but I’ve always thrown the comment in that it isn’t the rain that makes windows dirty, it’s the wind.

I think it makes them feel a bit better, like they’ve not wasted their money.

Bit of a bugger next time you're there and it's windy though.
#aliens

harleyman

  • Posts: 432
Re: Customers!!
« Reply #21 on: April 29, 2020, 07:54:47 am »
I 'll only clean in very light rain I can't be botherd  explaining  .

dazmond

  • Posts: 23968
Re: Customers!!
« Reply #22 on: April 29, 2020, 08:10:08 am »
Make most of it dasmond i used to work in all weather s, now im older i struggle few hours in rain or any other weather knocks me for six

I know 2 trad guys in their 70s and they both still work in the rain!one of them has been window cleaning since he was 18!he s retiring soon though at the age of 77....
price higher/work harder!

dazmond

  • Posts: 23968
Re: Customers!!
« Reply #23 on: April 29, 2020, 08:13:55 am »
To them it may seem a waste of money,if someone was to say is it worth doing them today it’s drizzling or it’s going to rain,say ok but it won’t be for another 6 weeks they soon change there mind.

Nobodies that bothered about their windows being cleaned.
Get a bloody life  ::)roll

Sorry to disagree soupy but some customers ARE BOTHERED!esp if they've got bird muck on upper windows.....and the customers who ask where you ve been when your one day later on your normal schedule! ;D
price higher/work harder!

Arnold Palmer

  • Posts: 20795
Re: Customers!!
« Reply #24 on: April 29, 2020, 08:19:13 am »
To them it may seem a waste of money,if someone was to say is it worth doing them today it’s drizzling or it’s going to rain,say ok but it won’t be for another 6 weeks they soon change there mind.

Nobodies that bothered about their windows being cleaned.
Get a bloody life  ::)roll

Sorry to disagree soupy but some customers ARE BOTHERED!esp if they've got bird muck on upper windows.....and the customers who ask where you ve been when your one day later on your normal schedule! ;D

Huh?
#aliens

Re: Customers!!
« Reply #25 on: April 29, 2020, 09:38:26 am »
To them it may seem a waste of money,if someone was to say is it worth doing them today it’s drizzling or it’s going to rain,say ok but it won’t be for another 6 weeks they soon change there mind.

Nobodies that bothered about their windows being cleaned.
Get a bloody life  ::)roll

Sorry to disagree soupy but some customers ARE BOTHERED!esp if they've got bird muck on upper windows.....and the customers who ask where you ve been when your one day later on your normal schedule! ;D

Utter balls.

AuRavelling79

  • Posts: 25392
Re: Customers!!
« Reply #26 on: April 29, 2020, 10:35:13 am »
Alot of customers will agree to anything just to get on your books i have been in game 36 years and never dropped customers over petty little things like if you dont have them done in rain then throw teddy out of cot n drop them, most of my customers dont care about what weather s like but you always get the odd few that dont like it and most of them are the good customers so wouldn't drop them for that wow

Good for you.

For me it's not toy-throwing it's running my business on my agreed terms. Politely, reasonably, fairly but firmly. I would rather weed out the types "that would agree to anything to get on your books" at the start rather than let uneducated and demanding customers onto  my round.
 
By your accepting "you always get the odd few that don't like it" and describing "most of them" as "good customers" just shows that you and I have differing views of what constitutes a good customer.

Meanwhile in my world I turn up and expect to clean as agreed. At the end of the day I complete my scheduled work on my terms with no "skips" "gaps" or "not today thank you's".

I certainly don't expect you to change after 36 years, but I do hope that other window cleaners set out their stall early on in their careers more to their own benefit as they may have 36 years work ahead of them and will have to live with the consequences.
It's a game of three halves!