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Mike Halliday

  • Posts: 11581
Customer stain removal attempt
« on: August 17, 2019, 06:31:47 pm »
Had a look at this stain this morning :'( :'(

They lady had Attacked it with foam cleaner, no difference to the stain but bleached the fabric and left a watermark...

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Mike Halliday.  www.henryhalliday.co.uk

Ned Kelly

  • Posts: 68
Re: Customer stain removal attempt
« Reply #1 on: August 17, 2019, 08:31:08 pm »
An uneducated punter without any knowledge of carpet/upholstery stain removal gives it a go and get's their fingers burned. You now have a customer for life Mike as they will never give it a go again and will leave it to the professionals.
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john martin

  • Posts: 2699
Re: Customer stain removal attempt
« Reply #2 on: August 17, 2019, 10:29:40 pm »
Bet you ran fast   :D
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Mike Halliday

  • Posts: 11581
Re: Customer stain removal attempt
« Reply #3 on: August 18, 2019, 06:39:19 am »
Quote from: john martin on August 17, 2019, 10:29:40 pm
Bet you ran fast   :D

I was there about half an hour chatting about her options now (and what to do in the future with any stains)  home  insurance was the first suggestion,
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Mike Halliday.  www.henryhalliday.co.uk

RPCCS

  • Posts: 973
Re: Customer stain removal attempt
« Reply #4 on: August 20, 2019, 09:33:46 am »
Did you remove it for her if so what with?
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Cheers Rich

Mike Halliday

  • Posts: 11581
Re: Customer stain removal attempt
« Reply #5 on: August 22, 2019, 06:42:45 am »
Quote from: RPCCS on August 20, 2019, 09:33:46 am
Did you remove it for her if so what with?

She had bleached the colour out of the fabric, even it I had removed the stain there would still be a very noticeable mark left, I didn't attempt a removal, she would have had to pay £65 for a result she would not have not been  happy with.... the advice came free
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Mike Halliday.  www.henryhalliday.co.uk
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