In all fairness, this is a tough one.
I got a call today, 'last window cleaner stopped coming'.
But she did sound...normal...nice...so i'll have a look.
Get round there, last window cleaner charged 15 for regular clean, also did an fsg job that was so bad she asked them to come back and rectify.
Apparently they did. Then they stopped coming.
I said 22 and she agreed.
They also stopped coming across the road (friends)
That one is a bit of a bad access problem, but I quoted it and got it.
We'll see how this goes.
The only advice I can offer is:
1. Never, ever...ever be surprised about a customer, some are normal and will lie, some are mad and will lie, some are mental and will lie...but some have just had a bad window cleaner!
2. Always be polite, smile and be nice. This is important for your reputation and your sanity.
Also, have a back-up plan (sorry I'm really busy at the moment), generally works for me.
3. I have a guy who is starting up. He gets all my crap (and when you are starting up, crap is good). He gets lots of work (poo) off of me!
Unfortunately you are dealing with the 'general public' on a low level!
We are window cleaners, and you have to respect the fact that we 'aren't the most important people in their life'.
However, that works both ways. I clean every 8 weeks and if I am seven or ten days late no-one really cares.
Actually some do, but I have them sorted.
I would go so far, as to say...'Once you know the rules of the game, this is a pretty good job!'