Had a really rude person today while canvassing.
I was giving a guy a quote for front & back, he seemed pleasant then out of nowhere his gf/wife came to the door, she was polish, she just interrupted and starting saying to him “what?” In a rude manner he replied to her saying “it’s about window cleaning” she turned to me and said in an aggressive manner “how much?” I told her £15 (which is cheap as they had small conservatory) she just shook her head and said I had it done before for £5, I laughed and said no chance, she got all defensive and started saying that was for front I said well front would be £6, she then went quiet the husband then carried on talking to me while she gave a constant death stare, I seen her doing it and she didn’t stop, he said he would have a think then get back to me I said thanks and she gave me deep evil stare and slammed door in my face, nastiest evil bitch I’ve seen in a while.
I don’t think they will call and to be honest I don’t want them to, he seemed ok but noway I would want to deal with her.
I notice these rude people really get under my skin, how can I deal with this better?
It did annoy me a lot.
When a prospective customer tries to haggle, they may genuinely feel that the price they had in mind was reasonable, because very few of them will realize what overheads or business expenses we incur. So instead of laughing in their face, why not try to see it from their side and, without explaining that running your business costs this or that, just politely, firmly but in a gentle way, repeat your price and say that you will leave it with them. Thank them for their time, bid them good day and walk away. You will have been polite, professional, but not pushy, all qualities which will not have failed to create a good first impression. You may get a call from them, you may not, but you'll feel good about how you handled the situation which will help you keep positive when you knock the next door.
John