Hi its Mr Jetmac here ( Terry ) i have just spotted this thread and think its time to pay more attention to these forums and whats being talked about.
For all machine issues and communication whats app videos are an absolute god send as it allows a chap to not only see whats going on but also to hear the noises as well ........
Phone calls are fine but most of the time the first hurdle of understanding whats going on isnt actually accomplished mainly because everone has a different way of describing something for example " u know the wee black bit below the thingy me jig etc etc and so on so forth "
smart phones are handy take a video of problem issue and ill do my best to send help advice back by way of same .
whats app videos are brilliant for sorting out issues
if you have one of our machines ( Jetmac ) and want help - im here for you 100 %
Better late than never 2017 Lol