Hi Soupy,We wanted to let you know that on the 7 January 2017, our premises were the victim of a burglary which affected our office and another company in the building. Despite CCTV surveillance, locked doors, and a 24/7 security guard, nineteen password protected GoCardless staff laptops were stolen.All of our payment processing systems are secure, remain uncompromised and were unaffected by the burglary. There has been no impact on our day to day business and we continue to process payments as normal.We have already informed the police, the Financial Conduct Authority and the Information Commissioner's Office of this burglary. We have also conducted an exhaustive internal investigation so that we can communicate to you any potential risks from this burglary. Our investigation has concluded that the stolen laptops may contain a file with the name and email address of the person that signed up to GoCardless. No other personal data was in this file.There is a very low risk that this burglary will affect you as this data has extremely limited use, there is no firm evidence that any of the data was available on any stolen laptop, and the burglars appear to have been targeting high value electronics rather than our data. However, we believe in transparency and so wanted to inform you of this burglary anyway. We apologise for any concern or uncertainty this may cause. If we can provide any further information, please get in touch by emailing info@gocardless.com.The GoCardless Team
Despite CCTV surveillance, locked doors, and a 24/7 security guard
Would be keen to know if any of our customers were emailed too. If so, some might be concerned.