[WavieDavie]

i am getting stick off customers for being late on my round

If you've got too many customers, start putting up your prices - starting with the ones who moan - or drop the lowest priced ones.

If it's because of the weather, just ask them how many days of rotten weather there's been since the last time you've been round. They might answer that there's been four or five - maybe more - say "Yes, and I'm only two days late, now you're supposed to say, 'Gosh you're only two days late, that's fantastic, I'm really glad you're my window cleaner!' you're supposed to say, Missus!"

Fight fire with fire

[Ken]

Quicker and easier using a ladder?!
I did a job for a friend yesterday that normally takes him and a mate 2.5 hours; I was all done in an hour twenty for the same money!
Dude, you need to get driving and pole up, it's the way forward.

[Duke]

We clean even on rainy days, ok, not if it's pouring down, but drizzle or spitting is OK. Our philosophy is that the Customer is paying for a regular service, and raining or not...we are still removing a months build up of dirt.....they seem happy enough, in fact some think we are heroes...lol.
However..Health and Safety issues are important....you wont catch me up a ladder in the ice and snow...or on soaking wet decking. In fact the boss needed to remind himself of this only a few weeks ago...wet decking...on his own..ladder went....result = 17 stitches in his chin, as he landed face first on top of it !  Let's be carefull out there guys, time off the job is more expensive than getting that extra £8 in !