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slap bash

  • Posts: 1366
Customer layalty
« on: March 22, 2016, 09:59:34 am »
I Have just go back after a knee replacement opp. The thing that leaves me staggered is how customers use your recovery time as an opportunity to cancel when you get back. Then seem to need time to build up the guts to cancel.  You clean all year round rain and shine winter and never a day off and they cannot even stick with you when you are off recovering from something that was probably cause serving them in the first. Thankless bunch. 
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Stoots

  • Posts: 6184
Re: Customer layalty
« Reply #1 on: March 22, 2016, 11:15:10 am »
How long you been off and sid you keep them informed?
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AuRavelling79

  • Posts: 25284
Re: Customer layalty
« Reply #2 on: March 22, 2016, 10:07:03 pm »
Quote from: slap bash on March 22, 2016, 09:59:34 am
I Have just go back after a knee replacement opp. The thing that leaves me staggered is how customers use your recovery time as an opportunity to cancel when you get back. Then seem to need time to build up the guts to cancel.  You clean all year round rain and shine winter and never a day off and they cannot even stick with you when you are off recovering from something that was probably cause serving them in the first. Thankless bunch.

Customer layalty? I hope you didn't take that lying down.
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It's a game of three halves!

AuRavelling79

  • Posts: 25284
Re: Customer layalty
« Reply #3 on: March 22, 2016, 10:07:47 pm »
Quote from: adam thompson on March 22, 2016, 11:15:10 am
How long you been off and sid you keep them informed?

If you tell sid he'll keep them informed.
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It's a game of three halves!

Smurf

  • Posts: 8538
Re: Customer layalty New
« Reply #4 on: March 22, 2016, 11:18:20 pm »
Glad to see you're back on your feet bud
Don't let it get you down...Onwards and upwards as they say  ;)
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colin bird

  • Posts: 1184
Re: Customer layalty
« Reply #5 on: March 23, 2016, 06:34:06 am »
Quote from: slap bash on March 22, 2016, 09:59:34 am
I Have just go back after a knee replacement opp. The thing that leaves me staggered is how customers use your recovery time as an opportunity to cancel when you get back. Then seem to need time to build up the guts to cancel.  You clean all year round rain and shine winter and never a day off and they cannot even stick with you when you are off recovering from something that was probably cause serving them in the first. Thankless bunch.

Hi mate,I agree with you and also feel for you,but I think we've all learnt over the years there is no loyalty from the general public,
Try and stay positive,good luck
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AuRavelling79

  • Posts: 25284
Re: Customer layalty
« Reply #6 on: March 23, 2016, 06:38:39 am »
Many years ago on this forum someone said "Don't make the mistake of thinking your customers are your friends ... "

The good thing is people want windows cleaned and this is a good time of the year to get fresh and hopefully better customers.
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It's a game of three halves!

SeanK

Re: Customer layalty
« Reply #7 on: March 23, 2016, 07:20:30 am »
In the same boat Slap as the last two years have been a nightmare for me health wise, the thing is its not hard to
build your round back up again and you will find that a lot of your x customers will start to come back once they see you
out cleaning again.
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