My public liability was auto renewed by Simply Business but they renew 9 days before expiry date and a £50 increase!
This caught me out because I got quotes from the Internet and the cheapest was Simply Business £45 less than what they charged for auto renew but they renewed before I had time to cancel it.
Phoned up told them I had a cheaper quote from their company and they honoured it - refund for £45
You've got to watch auto renew, they use it to catch you out and often increase the premium.
Hey Positivity, glad to hear it was all sorted in the end
Just as an FYI, the reason we auto-renew is to make sure none of our customers are ever left without cover. Running a business means you have 1000 things on the brain, and forgetting your renewal date can be easily done. We do make contact beforehand with the quote beforehand.
With regards to the cheaper quote, we automatically re-enter you into a contract with the insurer you picked last time as we know you've agreed to their t's and c's and you're happy with the policy, but I appreciate people like to shop around and this is something we're currently looking into!
Hope that clears a few things up - let me know if you have any further questions