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GS Clark

  • Posts: 6
Customer payments
« on: June 16, 2015, 07:16:31 pm »
Hi,  We specialise in end of tenancy cleans etc working mainly with estate & letting agents. Our problem is payments. We have some invoices going back to the end of last year, the norm seems to be  roughly 3 months to pay. Likewise with landlords. We have threatened court action on one agent who promptly dropped us  & paid 6 wks later! How do you put some backbone into their brain cell difficult I know, they trot out the usual reason... in dispute with tenants or landlords. I know they are pig in the middle like us, but bills have to be paid.... any tips / actions (non violent!!) ;D
Thanks  Simon

Kev Martin

  • Posts: 6954
Re: Customer payments
« Reply #1 on: June 16, 2015, 07:41:15 pm »
It's  simple add 10% to your quote then put it in your T&C's settlement within 30 days full invoice or settlement before 30 days 10% discount
"Natural Stone Restoration Specialists" Tel: 0121 773 9129
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Smudger

  • Posts: 13438
Re: Customer payments
« Reply #2 on: June 16, 2015, 08:47:08 pm »
Make your terms strictly payment on completion

As Martin posted, although we have never done it, Mrs smudges used to work for a specialist recruitment agency there fees were always + 25%  this would be returned if the client paid within 7 days.

However they had to pay the full amount before the 25% was returned. As some just missed the deadline  ;)

Never be afraid to ask for your money, you've done the work, customer is happy, your contract is with the agent, it'matters not a jot that they are awaiting payment.


Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

GS Clark

  • Posts: 6
Re: Customer payments
« Reply #3 on: June 16, 2015, 09:59:03 pm »
Cheers Guys thanks for your help
 ;D  Simon