[matty72]

Anyone else getting problems from southern water, they seem to tell everyone different things, you can get a reduction on your bill, the girl i dealt with has left company all of a sudden they say the rules have changed, no discount their lieing again. any one have a contact number of who can help, it's all about who you speak to.

[Dave Willis]

You only get the discount on your sewerage I would imagine (provided your waste water doesn't go down the drain).

[matty72]

yes mate, all of sudden saying wont do it anymore, but who you speak to depends on the answer you get back, so i got to spend alot of time now trying to sort it out again

[PoleKing]

Its confidence mate.
Do your research. Know exactly what your paying per cube in. And out.
Then know exactly your figures for cubes used and down the drain. And more importantly-the ones that weren't put down the drain. (your pure+any waste that went on your grass etc)
Don't ask them. TELL them.

'Hi, this is Matt from 21 Whereever Road, customer number 123456789, I'm ringing to give you the figures from my not returned to the sewer sub meter'
'We haven't got a record of you registering your sub-meter'
'You should do. I called on 15/06/2014 to register. My reading then was xxx and my sub meter reading is xxx'
'Im sorry we can't do anything about that, full price is payable'
'Please transfer me to your line manager'
'Im sorr...'
'Transfer me to your line manager please'
etc etc

Thing is Matt-you need to convince them that you know what you're talking about.
That you know your figures.
And that you aren't going anywhere until you get your bill sorted properly.
You need to be absolutely crystal on your figures.
Perhaps have them written down in front of you while you're on the phone.
As soon as they think you're bluffing you'll get the 'computer says no...' response.
If it aint gone down the drain, you ain't paying'. End of.

One warning.
I had this conversation 2 years ago with my water people (Anglian) they said i owed them £1,100.
We settled it over the phone within an hour or so...

And they still took the money on DD

I had to wait '30-60 days'!
Got it back about 5 weeks later. No compo or anything.
apparently you only get compensation for them taking money if you can prove it caused hardship.
Which it didn't so i didn't get any money extra.
They are gits.
But you can beat them.

[Perfect Windows]

Keep copies of everything you write to them and everything they say to you.  They are utterly, grossly, totally and completely incompetent, so if they eventually turn you down and you go to the ombudsman, you'll have better records than they do.

Each of our franchisees has had different responses from Southern Water to identical requests for non-return to sewer arrangements.

Vin

[Stephen.C]

Keep copies of everything you write to them and everything they say to you.  They are utterly, grossly, totally and completely incompetent, so if they eventually turn you down and you go to the ombudsman, you'll have better records than they do.

Each of our franchisees has had different responses from Southern Water to identical requests for non-return to sewer arrangements.

Vin

100% RIGHT VIN.
Once you get your allowance and you fit a sub meter, you can not have your allowance removed even if you move as i'm now doing.

[matty72]

cheers guys really helpfull, i have estimated what i use in the past and they made reduction, now there trying to stop it, i will fit a meter on tap, do you know the best one to get