[no way Jose]

hi there . got a new customer who asked me to clean her front windows every 6 weeks and we agreed for a price (£9 for the front) which is very reasonable! as I'm due to clean it this coming week I sent her an e mail ( which I don't usually do as it's only the front).she quickly got back to me saying: my windows got dirty faster than expected and as a windy was cleaning my neighbour's I asked him to do mine as well but as he didn't do as good a job as you I've decided to keep you but could you do it again in 3 weeks? ( she's a business lawyer by the way)now I 'be decided to drop her as we had a gentleman agreement and of course she was free to change her mind but then I would at least have expected her to get back to me first and let me know . I'm going e mail her saying I'm not really interested as having her as a customer. just wondering guys what you would say to her?? many thanks for any suggestions. Cheers

[Smudger]

Just to get this right, she is due this week, but had some one else do them (badly) but wants to wait 3 more weeks with dirty windows before you can clean them..?

I'd say, no problem, I can do you a 3 wky service, starting this week, and btw it's 3 months monies up front, thank you for your loyalty

Darran

[Shane O Neill]

Do you really want a customer like this  She has already shown what she thinks of your service as she is prepared to drop u as quick as a flash....I'd say get rid,do you really need a toxic customer like this?? ....email back saying thank you however best not to continue the service (end of,her lawyer skills will smell the reason why)

[Window Lickers]

E-mail her. Explain your terms, how you operate as a business. She can take it or leave it. If we dont fully explain how we operate then we cant always blame the custard if they dont come up to scratch.


If she does it again you move on to the next stage of the procedure, depending on what that is is up to you.

[Johnny B]

Yup, I agree with Shane. Don't you just love it when both parties agree terms, only for customers to then move the goalposts for no good reason.

To the OP, my guess is that the other guy was cheaper, and she has now found out why.

John

 

[Ste M]

Im reading this that her windows got dirty early, she asked someone else to clean as the opportunity rose, age wasn't happy so instead of you cleaning every 6 weeks she wants it done every 3. Don't see the issue myself

[no way Jose]

I took Shane advice and e mailed her saying: thanks for the offer however I think it's best not to continue the service.best regards.
the point is : we both agreed the price and the term of the clean and this is what I consider breaking a gentleman agreement . which of course she's free to do. but the least she could have done is : being the one to e mail me first and not wait for me to e mail her 2 days before the next clean was due!!! she said: we decided to keep you as our window cleaner. lol some people really seem to think we window cleaners are working for pocket money lol. thanks to you guys for the feedback. Really appreciated

[Window Lickers]

And the moral of the story is - don't email your custards before you visit.

[dave f]

dump dump sounds like a serial wiredo .youll have nowt but hassel

[Johnny B]

One thing that really irritates me is finding that someone else has cleaned the windows after agreeing terms with me.

I say something along the lines of  'I can see that you don't need me any more, thanks for your custom. Bye!' and flouncing off!

Some of these have seen the error of their ways, so I have given them another chance. Most have been model customers since.

John

[SeanK]

She's shopping around for a cheaper cleaner and once she gets one who can do a decent job
you will be out anyway.
So well rid.

[ChumBucket]

And the moral of the story is - don't email your custards before you visit.

+1

Don't email, text or phone!

[Johnny B]

And the moral of the story is - don't email your custards before you visit.

+1

Don't email, text or phone!

I text some of mine, but where I am there is a need for flexibility as it's a completely different ball game to how it is in the UK.

John