HI all,
I am new to this site but am very interested in this topic.
I have started a cleaning agency earlier this year, which is going very well, I'm currently turning away work and have 12 people currently working on my behalf. I did not intend to expand this quickly but we are getting so much work come in from word of mouth I am now struggling to cope as I do all the office/admin/getting work/visiting clients myself!!
I currently have only self employed people as I did lots of research before I started and this seemed to be the way everyonte else did it. I currently charge the client a fee for managing of the cleaners, advertising, ensuring all their insurances etc are kept up to date and I also provide cover for when they are off. I currently only take a small amount but as I grow I will need to increase the amount I take as I am now getting to the stage I will need software in place to manage the admin which I'm finding is quite expensive. Can anyone give me some advice on suitable systems?
How do you all take payments? The staff currently get paid directly by the client by cheque (not many use online banking) our current system means there is a lot of paperwork at the clients homes, not ideal. They cannot be paid in cash as it needs to be traceable as some pay us with their care payments so the council need to be able to look at it. I also get paid by cheque. Obviously eventually cheques will be abolished so I wanted to look at making the change now and wondered can I take payment over the phone with a debit card? What software would I need?
Do any of you have issues with timekeeping? One of the biggest moans I have is that they do not turn up on time (we do a lot with elderly clients), they don't stay the full time. I currently use paper timesheets and rely on the cleaners telling me what hours they have done ( another problems, clients changing their days/times with the cleaners which means I don't know who is available if someone goes off sick/or what needs covering)
As I am expanding this is becoming a problem. I have found software where the cleaner would log in at the clients home and then log out when they go, this would in turn generate a timesheet to me and then an invoice. Does anyone use anything like this? I think it might be more for the care market.
I look forward to receiving your guidance, and hope I haven't posted in the wrong area