[David Kent @ KentKleen]

If anyone needs a tap!
http://www.gardinerpolesystems.co.uk/acatalog/push-fit-quick-fit-pole-control-valve.html

[ben M]

Daz, ask a replacement for free and sell it on ebay

[steven 1]

LOL

[KS Cleaning]

Lol!

Not upset, but keep working at improving them, If you get a problem, either a repair or new one.

They no longer brake at the top like dazmonds, thats whats frustrating, but customers have the idea that there all weak in that area when they are sorted now.

Steven.

Hi Steven, I emailed you through your website a few weeks back, I had exactly the same problem (for the second time) as the OP photo shows and I got no response whatsoever , this despite spending, I would guess not far off £1000 on your products in the past. In a previous correspondence with you I actually stated I believed there was a design flaw at the threaded end, and that the old design of having the plastic cap on the end of the screw thread was better. Would you be happy to replace my broken unit with the new strenghened one?    Kevin Smart

[steven 1]

With pleasure Kevin.
it irritates me when you guys get problems with them as I designed it.
just want to give you a good product.

[KS Cleaning]

With pleasure Kevin.
it irritates me when you guys get problems with them as I designed it.
just want to give you a good product.

Thanks Steven, how do I go about returning it? When I go on your web site and sign in most of my past purchases are no longer showing. If you prefer I will email you over the weekend?

[Mr T]

Hi Steven
I bought aqua adapter of Arthur at Sureclean I posted on here think I was on my 4th house and the spring snapped and also the black screw top broke just the way Dasmonds did. Shall I contact Arthur for replacement or yourself?
Can post pics if you want.

Stephen

[Clever Forum Name]

Be best to fit these as well.

http://www.gardinerpolesystems.co.uk/acatalog/John-Guest-8mm-stem-to-6mm-Barb-PM250806E.html

dont need em mate with red aqua-daptor pole hose!its doesnt pop out of the tap unlike softer pole hose!

smart 

[steven 1]

Hi Arthur/kevin.

on my website, look under contacts.
there's a return address on there.
just make sure you put your name and address in return.

[steven 1]

Here a vid on fitting a spring.

Fitting a spring, very easy.

https://www.youtube.com/watch?v=i-LT-Tp1Pys&feature=youtu.be

Steve.

[Afterglow Window Cleaners]

screw thread on top broke again today!!and the spring!!this is the second aqua-daptor ive broke in 2 weeks.only used this one for 10 days or so.i bought it last year but never been used until 2 weeks ago.my last one i used for about a year and the same things happened!

ive spent around £250 on aqua-daptors over the last few years.i wont be buying another now.my mark 2 one literally snapped in half after 12 months use.

so both mark 3 XL have broke now.i love their pole hose though.very hard wearing hose.

ill show you what im using now in my next post!

How does ironing your problems public sort this?
Just contact me to sort this out, ive had about twenty aqua-dapter break there, but not any more as i have strengthened there since, i am not an enemy, you work with me and i improve, but certainly talking on a forum does not sort it.

Send it back, get a replacement!

Steven.

Hey Steven,

To be honest with you and to further help you improve your business, you might need to look at the way you handle your replies in public. An abrupt and rude reply some where like this forum can and will only harm your business.

Whilst Dazmond could have contacted you in private, he chose to "vent" on a public forum, which is his choice.

Maybe your reply could have started with an apology eg.

"I am sorry to hear that you have had so many problems with our product and appreciate you have invested time and money purchasing and using Aquadaptors. The problem part you have highlighted has now been improved and if you would like to contact me I will get this matter sorted out for you as soon as possible. Hopefully the revised product will restore your faith in us and you will consider using our products again in the future"

No offense meant but in business customers are everything.

[J.D]

Ok let me tell you how ive been getting on with my new slightly altered Aqua Dapter.

The main problems that myself & no doubt some others were finding with the Aqua Dapter MK3 XL was the fact it just didn't seem robust enough, particularly when being used with a gooseneck! The casing on two of my devices snapped in half within weeks and the internal springs had a habit of also snapping! Never the less i had no hesitation in continuing to use the Aqua Dapter as the customer service & aftersales i receive is quite simply superb & i had no doubt the correct improvements would be made for what is the best water saving device on the market for todays window cleaner .
So with over six months of daily usage, while attached to a 10 inch Gardiners gooseneck, these were my findings.....

1} No sign of any hairline cracks or evidence of splitting anywhere on the casing.
2} The internal spring mechanism has held firm & no replacement has been necessary
3} The Aqua Dapter wheel has stayed in place {This would occasionally fly off mid-flow}
4} Absolutely no stiffness or deterioration in the mechanism whatsoever
5} No leaks at all & the mechanism again works flawlessly at height.

Conclusion: The slightly altered Aqua Dapter MK3 XL is 100% improved, totally fit for purpose & after six months of regular use it still looks and feels like its just out of the box.

To the folks at Aqua Dapter - I Thank You.........

[Carl@Cwc]

i put this together this afternoon.pole hose tap at brush end(about a tenner).works pretty well!

we use these taps aswell.
aquadaptors are a great idea ,they just do not seem to last too long.
got one aquadaptor left on one pole and when that goes ,it will get the mini tap on same as the rest.

[SB Cleaning]

Ok let me tell you how ive been getting on with my new slightly altered Aqua Dapter.

The main problems that myself & no doubt some others were finding with the Aqua Dapter MK3 XL was the fact it just didn't seem robust enough, particularly when being used with a gooseneck! The casing on two of my devices snapped in half within weeks and the internal springs had a habit of also snapping! Never the less i had no hesitation in continuing to use the Aqua Dapter as the customer service & aftersales i receive is quite simply superb & i had no doubt the correct improvements would be made for what is the best water saving device on the market for todays window cleaner .
So with over six months of daily usage, while attached to a 10 inch Gardiners gooseneck, these were my findings.....

1} No sign of any hairline cracks or evidence of splitting anywhere on the casing.
2} The internal spring mechanism has held firm & no replacement has been necessary
3} The Aqua Dapter wheel has stayed in place {This would occasionally fly off mid-flow}
4} Absolutely no stiffness or deterioration in the mechanism whatsoever
5} No leaks at all & the mechanism again works flawlessly at height.

Conclusion: The slightly altered Aqua Dapter MK3 XL is 100% improved, totally fit for purpose & after six months of regular use it still looks and feels like its just out of the box.

To the folks at Aqua Dapter - I Thank You.........

+1

The new one is loads better....I have spoken to steven on several occasions and he's a very helpful guy and I've always recieved good customer service

[J.D]

Ditto SB. The product is brilliant but the service that goes along with it is just as important. The Guys at Aqua Dapter know how important after sales & information is to a customer.

[ben M]

Ditto SB. The product is brilliant but the service that goes along with it is just as important. The Guys at Aqua Dapter know how important after sales & information is to a customer.

lol
read above from steven.....

[P.C.S.]

I had mine break in exactly the same way as Dazmonds did when mine was only a few months old but it got repaired and returned under warranty really quickly.
I was assured that the threaded top cap had been tweaked to strengthen it and prevent it happening again... and so far it hasn't...

I was also told that the spring specifications had been slightly altered, I think they are now slightly longer than was originally fitted which allows them to operate in the same way but increases their lifespan... although mine did break last week after a good 6 months plus of use!
I'd just put that down to wear & tear on a cheap and easy to replace part. Inconvenient when it happens but not the end of the world... as long as you have a spare spring.