[Richard Harwood]

Hi all
just tried my new Activa bonnet with oreck orbiter on the black drive pad, everything fine until i tried to get it off!
almost ripped in half and plucked it leaving bits all over the drive pad...anyone els had this problem?

[Darran Pryce]

Yes, the exact same problem. Even put a new pad on today and the same.  It also loses its grip which is very noticeable when doing stairs.

[Richard Harwood]

May be i should wait tell it looses its grip before i try to take it off?...doing H.,s & landing sat i'll see what its like after that

[Darran Pryce]

Must be the drive board.  Mind you their not cheap. 

[Richard Harwood]

should of just left it on till it had been well used...hope its as good as they say it is, will find out soon enough

[Andy Messias]

The older the pad gets the easier it comes off, but yes it is difficult to remove.

[Darran Pryce]

Thing is with the pad, you need to wash them.  We did a real stinker of a carpet. Woman used to have dogs carpet 100% wool. Sprayed up the carpet, left to dwell for 10 minutes, then went over with the pad.  The dirt that came up.  The carpet looked new again.  Carpet dog smell went, but all went the pad. 

After each clean we do we always wash the pads.  In my opinion the pads work much better than the brush. 

[Simon Gerrard]

Sorry, but I would even think about cleaning a carpet like that with a pad. The dog smell might be covered up by the chemical being put down but will come straight back when it dries because the problem is in the depths of the carpet and not just on the surface.

Simon

[Darran Pryce]

Our customer service report which was sent to her 14 days later came back all positive.   I have even got referrals from her of which two I'm doing this week!