[Mike Halliday]

Sorry for the delayed response but to be honest I'm a bit lost with it as well

I was hoping someone with more google knowledge would chip in.

I've just checked google and the listing I deleted is still coming up as my main listing  a big box at the top of the page with a map and my 3 yr old business address which I' no longer at

[Craigp]

It make take a few weeks to change Mike. Google places is very buggy too.

JandS, your google account is what you need to access your places listing.

You should have one of each, if you have two places listings I'm guessing you need to claim the second one in order to delete it.

[JandS]

Will look into that then cheers.

[JandS]

Totally confused now...when I go to listings am asked to transfer ownership so do as it says and click on manage listings only to get a message saying can't do it from here???

Also says this about transfer of ownership

"When an owner transfers ownership to someone else, the old owner automatically becomes a manager of the page. The transfer of ownership happens immediately – no confirmation is necessary from the new owner.

How can you transfer ownership then you become the manager.
All this is totally confusing and it doesn't help that there doesn't appear to be a phone number to ring.

[Brendan (chem2clean)]

Google has been automatically upgrading Google Place listings from the old system to the new Google Places dashboard. With this upgrade, there may be conflicts that prevents the upgrade from completing. The latest conflict is that there are duplicate listing issues and Google needs you to step in, fix the issue and then complete the upgrade process.

Google has recently began sending out notices of the duplicate place listings conflict via email to those impacted by this issue. The email reads:

We’d like to inform you that Google Places no longer accommodates more than one authorized owner per business location. Your account contains one or more listings that have been identified as duplicates of other listings and as a result, some of the information you provide will not be shown to Google users anymore…
Jade Wang from Google posted a detailed how to fix this issue in the Google Business Help forums where she summed up the issues two-fold:

(1) Your account and another account that you don’t control became verified for the same business using the old Places dashboard.

(2) You may have verified the page multiple times using accounts you control.

Each has their own method of resolving, which Google has either emailed the business owner or you can read them below in more detail.
From Jade of Google:

In one scenario, your account and another account that you don’t control became verified for the same business using the old Places dashboard:


Additional unknown verified account(s) from the old Places dashboard: Google Places no longer supports multiple verified business owner accounts for the same business location, so we are letting you know that your account has a listing that’s a duplicate of a listing in another account. By logging into your Google Places for Business dashboard, you can view the duplicate listing, which will show a banner reading, “You cannot update this listing because it has been marked as a duplicate of another.” If you no longer want to manage this listing, you can remove this listing from your dashboard. Alternatively, you can request administrative access from the current owner of the listing using the link to Learn more in your dashboard.

It’s possible that someone else in your organization, or a third party whom you once worked with, verified the business in another account. If you don’t believe anyone else could possibly be active in managing this business information, other than yourself, you can always contact support directly to help restore your account’s access to the listing.

Or, you may have verified the page multiple times using accounts you control:

Multiple known verified accounts from old Places dashboard: You may remove the duplicate listing from the dashboard in the account we emailed, which won’t affect the information on Maps. Then, please simply use the other account to manage the listing.
Verified same business in both Google Places and in Google+, same account: You had a listing that you created on Google Places as well as a local page that you created in Google+, using the same account. You PIN verified the local page in Google+. The system now has identified that the listing you have in Google Places and the page you have in Google+ as duplicates. We have marked the listing from Places as duplicate. If you log in to Google Places, and you should see your local page (from Google+) as well as the duplicate listing, which will show a banner reading, “You cannot update this listing because it has been marked as a duplicate of another.” You can remove this listing from your dashboard, and continue to manage the business using the account with the listing which is connected to Maps.

Verified same business in both Google Places and in Google+, different accounts: You or someone in your organization used different accounts to verify the Google Places listing and the local page in Google+. If this is the case, please use the latter account to manage this page. You should be able to do so via Google+ or Google Places. You can remove the duplicate listing from the account we emailed in Google Places, which won’t affect the information on Maps.

In any of the above 3 scenarios, you can keep the duplicate listing instead of the active one if you really want. First, remove the active listing from that account Then, you should contact our support team, who can help make the duplicate listing active again.

If you have questions or concerns, please contact our support team.

So there seems to be a g dance in g+.
I did get a message regarding a page with duplicate content,dont know where the page came from,deleted it.might be causing my ranking drop.


*

[JandS]

That's cleared the confusion then!!!!!
Seriously thanks for putting the effort in and posting this, at least it gives me a fighting chance.
Still can't see how someone I don't know, could or would want to open an account in my business and verify it.

[ian harper]

Hi Guys

With regards to Adwords you looking at it the wrong way.

The customer pays for adwords not you. customer acquisition is the first cost in any business. then you have you runing costs and wages. then the profit.

so if you paid £10 for one customer acquisition. ( this would be the number of bookings by the cost of adwords for that day, week or month) Not the cost of each click or the total number each customer clicks on your advert.

Next you have the running costs and wages. we run a balance sheet each month that tells us this number. then the profit margin, which you decide or judge for your self depending on your positioning in the market.

This gives you the price you charge.

if the cost of a customer was £50 the it just moves the end price up. This is the market at work.

This is why customer acquisition costs are always first in accounting, because its a variable number thats out of your control. you can control running and wage costs and decide what profit you want to make but not the cost of a client.  

I learnt all this from Dan Kennedy stuff, when ever he talks about marketing its always related by cost of a customer. numbers are marketing.

"Definition of 'Economics'. A social science that studies how individuals, governments, firms and nations make choices"

If you look at my number you will see that the cost for a customer goes up and down so if The £38 one is only a £40 job that a loss but thats only one job, it might be that that customer was £200 its how they pan out over the week or month. the bottom line is that I don't pay that cost, its determined by the market. as long as i make profit and make my wages then its all worth it. And lets not forget the ROI numbers I published I know that I get that money back.

http://cleanonomics.cleaning-carpet.co.uk/cost-of-a-customer/

http://cleanonomics.cleaning-carpet.co.uk/carpet-cleaning-roi/

BTW the reason that i cant do pink flyer is my low price if i decide to up my price then the numbers will work for me, just like the guy in my area that has it working for himself.

The numbers quoted are averages. you have to do it this way it would not be workable to do it for each customer

[Carpet Dawg]

That's good Ian, but how do I stop competitors clicking my ads?