I used to work in the sales department of a Toyota garage up until 4 years ago ... about 6 months before I left autotrader launched a new website ......... it was AWFUL .. poor layout .. poor content .. poor graphics .. it was just horrendous ... they went from having a great site to something from the days of an Amstrad or Amiga + (if you can remember them) ... took ages to search for anything if it didn't crash first.
Was so bad they were having emergency meetings all over the place and lots of IT people were binned .......... think along lines of Gerald Ratner "we sell crap" speech.
I see its still no better then