Title
United Kingdom-London: Office cleaning services
Publication Date
07 December 2013
OJS Ref
238/2013
Place
LONDON
Country
UK - United Kingdom
Authority Name
FAMILY MOSAIC HOUSING
Authority Type
Body governed by public law
Deadline
20 January 2014 @ 12 00
Original Language
EN - English
Contract
Service contract
Procedure
Open procedure
Document
Contract notice
Regulation
European Communities, with participation by GPA countries
CPV Codes
90919200 - Office cleaning services
90919100 - Cleaning services of office equipment
90911200 - Building-cleaning services
90911000 - Accommodation, building and window cleaning services
90919000 - Office, school and office equipment cleaning services
79993000 - Building and facilities management services
79993100 - Facilities management services
NUTS Codes
UKJ - SOUTH EAST (ENGLAND)
UKK - SOUTH WEST (ENGLAND)
UKI - LONDON
--------------------------------------------------------------------------------
Full Details
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
I.1) Name, addresses and contact point(s)
Family Mosaic Housing
Albion House, 20 Queen Elizabeth Street
For the attention of: Michael Harrington
SE1 2RJ London
UNITED KINGDOM
Telephone: +44 2070891000
E-mail:
procurement@familymosaic.co.uk Internet address(es):
General address of the contracting authority:
http://www.familymosaic.co.uk Further information can be obtained from: The above mentioned contact
point(s)
Specifications and additional documents (including documents for
competitive dialogue and a dynamic purchasing system) can be obtained
from: Michael Harrington
Albion House, 20 Queen Elizabeth Street
For the attention of: Michael Harrington
SE1 2RJ London
UNITED KINGDOM
Telephone: +44 2070891246
E-mail:
michael.harrington@familymosaic.co.uk Tenders or requests to participate must be sent to: Company Secretary
Albion House, 20 Queen Elizabeth Street
For the attention of: Michael Harrington
SE1 2RJ London
UNITED KINGDOM
Telephone: +44 2070891246
E-mail:
michael.harrington@familymosaic.co.uk I.2) Type of the contracting authority
Body governed by public law
I.3) Main activity
Housing and community amenities
I.4) Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting
authorities: no
Section II: Object of the contract
II.1) Description
II.1.1) Title attributed to the contract by the contracting authority:
Family Mosaic Office Cleaning and Management.
II.1.2) Type of contract and location of works, place of delivery or of
performance
Services
Service category No 14: Building-cleaning services and property management
services
Main site or location of works, place of delivery or of performance: Full
addresses are located within the tender docuemtnation. However current
general areas include London (SE1 and E8), Essex (Pitsea, Colchester,
Southend-On-Sea),Rochester, Brighton, Southampton, Basingstoke, St
Leonards.
NUTS code UKJ,UKK,UKI
II.1.3) Information about a public contract, a framework agreement or a
dynamic purchasing system (DPS)
The notice involves a public contract
II.1.5) Short description of the contract or purchase(s)
Family Mosaic are tendering for a company to facilitate the cleaning needs
at their offices. A full schedule of site and regularity is attached with
this notice, however as an overview, we require the following to be
completed as a minimum.
- Emptying and cleaning of all Bins on the floors, including replacing bin
bags.
- Vacuuming all carpeted areas, paying particular attention to edges.
- Sweep/Mop/damp wipe non carpeted areas.
- Removal of stains, spots and chewing gum.
- Dust/polish all items up to the height of 2 meters, which include such
areas as phones, monitors, tables and furniture. This also includes the
removal of cobwebs, no matter their height.
- Damp wipe and dry all doors and door frames and remove all finger marks
on glass. Currently this is weekly. Finger prints on glass should be
daily.
- Streak free finishes on all handrails, ledges and side panels.
- Clean all vinyl flooring covering.
- Clean all lift areas including floor covering, lift runner grooves, as
well as disinfecting panels, buttons and displays and streak free finishes
on mirrors.
- Clean disinfect all WC's and urinals, including descaling fluid and seat
cleaning.
- Clean thoroughly all areas relating to plumbing and fixings, including
shower rooms, toilets and kitchen. Inclusive of taps, pipework and
fixtures. Add to new contract – cubicle walls and partitions, flooring
- Replenishing all consumables including tea, coffee, sugar, soap, hand
towels and toilet rolls.
- Damp wipe all plastic seating.
- Thoroughly clean all table tops and work surfaces.
- Damp wipe all doorjams and ledges up to ceiling height. Add skirting
boards to new contract
- Vacuum all upholstered furniture.
- Ensure that the blinds are fully dusted and wiped inclusive of all
cabinets, fixtures and fittings (add to contract and wall hanging frames,
clocks, TV's etc) up to ceiling height.
- Shampoo clean all carpeted areas where applicable.
- Clean all internal glazing and window frames.
- Clean all external windows and frames. (Some sites have window cleans
included with the rent).
- Maintain and refill all air freshener units and maintenance to the hand
dryers installed at all sites.
- Wipe all doors, walls, partitions, fixtures and fittings up to ceiling
height.
- Clean all shower cubicles ensuring that that are thoroughly disinfected,
and cleaned appropriately (including shower screens).
- Wipe down all machine appliances relevant to area ensuring all are free
of dirt.
- Wipe clean all electrical points, including sockets and light switches.
- Wipe down all air conditioning units, casings and vents, removing any
stains or dirt, grease and stains.
- Wash down all external doors and handles including frames. Seems to be a
repeat of 6.
- Wash and disinfect all kitchen cupboard surfaces inside and out
including handles.
- Wipe and disinfect all worktop kitchen work surfaces and wall tiles and
sinks.
- Remove all debris associated and produced by the cleaning company.
- Follow all exit procedures relevant to each building that could include
locking up and setting of alarms.
- Collection and disposal of all feminine hygiene products in a safe and
appropriate manner and refill feminine hygiene dispensers where
applicable.
Family Mosaic will be requiring the appointed company (one company) will
be requested to sign up to its own Service Level Agreement (Appendix C).
The contract will be structured as a standard 3 year term with the
possibility of 2 year extension based on the performance measured within
the Service Level Agreement. The option shall be actioned on Family
Mosaic's sole decision.
Family Mosaic are tendering for itself and on behalf of Charlton Triangle,
Old Oak Housing and InTouch Support. This procurement is being undertaken
on behalf of future acquisitions of Family Mosaic, which includes
Registered Providers operating in South East England, a list of which can
be found at
www.familymosaic.co.uk II.1.6) Common procurement vocabulary (CPV)
90919200, 90919100, 90911200, 90911000, 90919000, 79993000, 79993100
II.1.7) Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.
Lots
This contract is divided into lots: no
II.1.9) Information about variants
Variants will be accepted: no
II.2) Quantity or scope of the contract
II.2.1) Total quantity or scope:
The scope of services will include for the provision of a fully managed
cleaning service to the Family Mosaic offices for a period of 5 years (3
years + 2 year extension based on performance measured within the Service
Level Agreement. The option shall be actioned on Family Mosaic's sole
decision). The sites requiring attention are listed below.
The below range is estimated on current spend over a 5 year term.
Albion House, London SE1 2RJ
Arcola Street, London, E8 2DJ
Pembroke House, Pitsea, SS13 3DU
Rowan House, Colchester, CO3 3WG
Brookside Centre, Southampton, SO15 0SD
Empire House, Rochester, ME2 4HN
Frederick House, Brighton, BN1 4EA
Ringway House, Basingstoke, RG24 8FB
Warrior Square, St. Leonards, TN37 6HL
13 Clarence Road, Southend-on-Sea, SS1 1AN
Each office has different requirements but all follow a general list,
which is stipulated below broken up by office.
Arcola
- Waste Bins - Clean and shine Daily
- Carpet Flooring - Vacuum daily, check for spots and stains and treat
daily. Remove any/all foreign objects Daily
- Carpet Flooring - Shampoo 6 monthly
- Remove Chewing Gum, Spots and Stains Daily Checks
- Dust/Polish - All items up to the height of 2m, including all desks,
technology, furniture and indoor plants. As well as hard to reach areas,
light fittings, picture frames etc and cobwebs. Daily
- Hard surface floors - Sweep, damp mop daily. Remove any foreign objects.
Polish front of house floors Daily
- Sheet and Floor vinyl - Clean and Sanitise Daily
- Front of house floors - Apply protection (seal) Quarterly
- Blinds - Remove, clean and replace Annually
- Toilets, Urinals and Hand Basins - Clean and sanitise Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Sanitise and thorough
clean Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Descale taps, toilets,
urinals and shower heads. Weekly
- Toilets and Urinals, hand basins, fixtures and fittings and showers,
partitions, wall tiles and screens (Toilets and Urinals, hand basins) -
Deep clean Quarterly
- Replenishment and Placement of Consumables Daily
- Vinyl and Leather Furniture Daily
- Vacuum Upholstered Furniture Daily
- Upholstered Furniture - Shampoo Bi Annual
- Internal Glazing - Check for finger prints Daily
- External Glazing - Ground floor Weekly
- External Glazing - Above ground floor 6 monthly
- Air Conditioning Units, extraction fans and ventilation units - Dust,
damp wipe, remove stains Daily
- Doors, External doors, frames and door closers - Damp wipe and dry
Weekly
- Handrails, ledges and window frames - Provide a streak free finish Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Replenishment and
Placement of Consumables, surface clean, fill dishwasher, tidy, empty bins
in main canteen areas. Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Thorough clean and
run dishwasher – Empty dishwasher Daily
- Kitchen Plumbing Fixtures and Fittings Daily
- Kitchens, eating areas, kitchen bins, wall tiles, kitchen cupboards -
Deep Clean Quarterly
- Wall hangings, fixtures, fittings and other furniture - Dust, dry wipe,
glass polish Daily
- Printers, binders, copiers, telephones fans, air vents, electrical
points, light switches, sockets, coat stands - Dust, dry wipe Daily
- Feminine Hygiene Collection and refill dispensers if required Daily
Check
- Hygiene Units - Collect and provide new bin Weekly
- Air Fresheners - Clean and refill Daily Check
- Conference/meeting/board rooms - Clean, dust, replace consumables, tidy
and replace furniture, assist with set up and catering As Required – Daily
- Milk distribution - Distribute milk as directed Daily
- External Ash Trays - Empty Daily
- Waste Collection - Removal, record and report on statutory requirements
and provide information for environmental plan (Where council do not
provide) 3 x per week
Albion
- Waste Bins - Clean and shine Daily
- Carpet Flooring - Vacuum daily, check for spots and stains and treat
daily. Remove any/all foreign objects Daily
- Carpet Flooring - Shampoo 6 monthly
- Remove Chewing Gum, Spots and Stains Daily Checks
- Dust/Polish - All items up to the height of 2m, including all desks,
technology, furniture and indoor plants. As well as hard to reach areas,
light fittings, picture frames etc and cobwebs.Daily
- Hard surface floors - Sweep, damp mop daily. Remove any foreign objects.
Polish front of house floors Daily
- Sheet and Floor vinyl - Clean and Sanitise 3x Daily
- Front of house floors - Apply protection (seal) Quarterly
- Blinds - Remove, clean and replace Annually
- All lift areas, floors, panels, mirrors, doors, displays and runner
grooves - Clean and polish Daily
- Toilets, Urinals and Hand Basins - Clean and sanitise 3x Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Sanitise and thorough
clean Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Descale taps, toilets,
urinals and shower heads. Weekly
- Toilets and Urinals, hand basins, fixtures and fittings and showers,
partitions, wall tiles and screens (Toilets and Urinals, hand basins) -
Deep clean Quarterly
- Replenishment and Placement of Consumables 3x Daily
- Vinyl and Leather Furniture Daily
- Vacuum Upholstered Furniture Daily
- Upholstered Furniture - Shampoo Bi Annual
- Internal Glazing - Check for finger prints Daily
- External Glazing - Ground floor Weekly
- External Glazing - Above ground floor 6 monthly
- Air Conditioning Units, extraction fans and ventilation units - Dust,
damp wipe, remove stains Daily
- Doors, External doors, frames and door closers - Damp wipe and dry
Weekly
- Handrails, ledges and window frames - Provide a streak free finish Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Replenishment and
Placement of Consumables, surface clean, fill dishwasher, tidy, empty bins
in main canteen areas. 3x Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Thorough clean and
run dishwasher – Empty dishwasher Daily
- Kitchen Plumbing Fixtures and Fittings Daily
- Kitchens, eating areas, kitchen bins, wall tiles, kitchen cupboards -
Deep Clean Quarterly
- Wall hangings, fixtures, fittings and other furniture - Dust, dry wipe,
glass polish Daily
- Printers, binders, copiers, telephones fans, air vents, electrical
points, light switches, sockets, coat stands - Dust, dry wipe Daily
- Feminine Hygiene Collection and refill dispensers if required Daily
Check
- Hygiene Units - Collect and provide new bin Weekly
- Air Fresheners - Clean and refill Daily Check
- Conference/meeting/board rooms - Clean, dust, replace consumables, tidy
and replace furniture, assist with set up and catering As Required – Daily
- Milk distribution - Distribute milk as directed Daily
- External Ash Trays - Empty Daily
Pembroke
- Waste Bins - Clean and shine Daily
- Carpet Flooring - Vacuum daily, check for spots and stains and treat
daily. Remove any/all foreign objects Daily
- Carpet Flooring - Shampoo 6 monthly
- Remove Chewing Gum, Spots and Stains Daily Checks
- Dust/Polish - All items up to the height of 2m, including all desks,
technology, furniture and indoor plants. As well as hard to reach areas,
light fittings, picture frames etc and cobwebs. Daily
- Hard surface floors - Sweep, damp mop daily. Remove any foreign objects.
Polish front of house floors Daily
- Sheet and Floor vinyl - Clean and Sanitise 3x Daily
- Front of house floors - Apply protection (seal) Quarterly
- Blinds - Remove, clean and replace Annually
- Toilets, Urinals and Hand Basins - Clean and sanitise 3x Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Sanitise and thorough
clean Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Descale taps, toilets,
urinals and shower heads. Weekly
- Toilets and Urinals, hand basins, fixtures and fittings and showers,
partitions, wall tiles and screens (Toilets and Urinals, hand basins) -
Deep clean Quarterly
- Replenishment and Placement of Consumables 3x Daily
- Vinyl and Leather Furniture Daily
- Vacuum Upholstered Furniture Daily
- Upholstered Furniture - Shampoo Bi Annual
- Internal Glazing - Check for finger prints Daily
- External Glazing - Ground floor Weekly
- External Glazing - Above ground floor 6 monthly
- Air Conditioning Units, extraction fans and ventilation units - Dust,
damp wipe, remove stains Daily
- Doors, External doors, frames and door closers - Damp wipe and dry
Weekly
- Handrails, ledges and window frames - Provide a streak free finish Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Replenishment and
Placement of Consumables, surface clean, fill dishwasher, tidy, empty bins
in main canteen areas. 3x Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Thorough clean and
run dishwasher – Empty dishwasher Daily
- Kitchen Plumbing Fixtures and Fittings Daily
- Kitchens, eating areas, kitchen bins, wall tiles, kitchen cupboards -
Deep Clean Quarterly
- Wall hangings, fixtures, fittings and other furniture - Dust, dry wipe,
glass polish Daily
- Printers, binders, copiers, telephones fans, air vents, electrical
points, light switches, sockets, coat stands - Dust, dry wipe Daily
- Feminine Hygiene Collection and refill dispensers if required Daily
Check
- Hygiene Units - Collect and provide new bin Weekly
- Air Fresheners - Clean and refill Daily Check
- Conference/meeting/board rooms - Clean, dust, replace consumables, tidy
and replace furniture, assist with set up and catering As Required – Daily
- Security At various sites - Set and unset intruder alarm Daily
- Milk distribution - Distribute milk as directed Daily
- External Ash Trays - Empty Daily
- Waste Collection - Removal, record and report on statutory requirements
and provide information for environmental plan (Where council do not
provide) 3 x per week
Rowan
- Waste Bins - Clean and shine Daily
- Carpet Flooring - Vacuum daily, check for spots and stains and treat
daily. Remove any/all foreign objects Daily
- Carpet Flooring - Shampoo 6 monthly
- Remove Chewing Gum, Spots and Stains Daily Checks
- Dust/Polish - All items up to the height of 2m, including all desks,
technology, furniture and indoor plants. As well as hard to reach areas,
light fittings, picture frames etc and cobwebs. Daily
- Hard surface floors - Sweep, damp mop daily. Remove any foreign objects.
Polish front of house floors Daily
- Sheet and Floor vinyl - Clean and Sanitise Daily
- Front of house floors - Apply protection (seal) Quarterly
- Blinds - Remove, clean and replace Annually
- Replenishment and Placement of Consumables Daily
- Vinyl and Leather Furniture Daily
- Vacuum Upholstered Furniture Daily
- Upholstered Furniture - Shampoo Bi Annual
- Internal Glazing - Check for finger prints Daily
- External Glazing - Ground floor Weekly
- External Glazing - Above ground floor 6 monthly
- Air Conditioning Units, extraction fans and ventilation units - Dust,
damp wipe, remove stains Daily
- Doors, External doors, frames and door closers - Damp wipe and dry
Weekly
- Handrails, ledges and window frames - Provide a streak free finish Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Replenishment and
Placement of Consumables, surface clean, fill dishwasher, tidy, empty bins
in main canteen areas. Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Thorough clean and
run dishwasher – Empty dishwasher Daily
- Kitchen Plumbing Fixtures and Fittings Daily
- Kitchens, eating areas, kitchen bins, wall tiles, kitchen cupboards -
Deep Clean Quarterly
- Wall hangings, fixtures, fittings and other furniture - Dust, dry wipe,
glass polish Daily
- Printers, binders, copiers, telephones fans, air vents, electrical
points, light switches, sockets, coat stands - Dust, dry wipe Daily
- Conference/meeting/board rooms - Clean, dust, replace consumables, tidy
and replace furniture, assist with set up and catering As Required – Daily
- Milk distribution - Distribute milk as directed Daily
- External Ash Trays - Empty Daily
- Waste Collection - Removal, record and report on statutory requirements
and provide information for environmental plan (Where council do not
provide) 3 x per week
Fredrick
- Waste Bins - Clean and shine Daily
- Carpet Flooring - Vacuum daily, check for spots and stains and treat
daily. Remove any/all foreign objects Daily
- Carpet Flooring - Shampoo 6 monthly
- Remove Chewing Gum, Spots and Stains Daily Checks
- Dust/Polish - All items up to the height of 2m, including all desks,
technology, furniture and indoor plants. As well as hard to reach areas,
light fittings, picture frames etc and cobwebs. Daily
- Hard surface floors - Sweep, damp mop daily. Remove any foreign objects.
Polish front of house floors Daily
- Sheet and Floor vinyl - Clean and Sanitise Daily
- Front of house floors - Apply protection (seal) Quarterly
- Blinds - Remove, clean and replace Annually
- Toilets, Urinals and Hand Basins - Clean and sanitise Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Sanitise and thorough
clean Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Descale taps, toilets,
urinals and shower heads. Weekly
- Toilets and Urinals, hand basins, fixtures and fittings and showers,
partitions, wall tiles and screens (Toilets and Urinals, hand basins) -
Deep clean Quarterly
- Replenishment and Placement of Consumables Daily
- Vinyl and Leather Furniture Daily
- Vacuum Upholstered Furniture Daily
- Upholstered Furniture - Shampoo Bi Annual
- Internal Glazing - Check for finger prints Daily
- External Glazing - Ground floor Weekly
- External Glazing - Above ground floor 6 monthly
- Air Conditioning Units, extraction fans and ventilation units - Dust,
damp wipe, remove stains Daily
- Doors, External doors, frames and door closers - Damp wipe and dry
Weekly
- Handrails, ledges and window frames - Provide a streak free finish Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Replenishment and
Placement of Consumables, surface clean, fill dishwasher, tidy, empty bins
in main canteen areas. Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Thorough clean and
run dishwasher – Empty dishwasher Daily
- Kitchen Plumbing Fixtures and Fittings Daily
- Kitchens, eating areas, kitchen bins, wall tiles, kitchen cupboards -
Deep Clean Quarterly
- Wall hangings, fixtures, fittings and other furniture - Dust, dry wipe,
glass polish Daily
- Printers, binders, copiers, telephones fans, air vents, electrical
points, light switches, sockets, coat stands - Dust, dry wipe Daily
- Feminine Hygiene Collection and refill dispensers if required Daily
Check
- Hygiene Units - Collect and provide new bin Weekly
- Air Fresheners - Clean and refill Daily Check
- Conference/meeting/board rooms - Clean, dust, replace consumables, tidy
and replace furniture, assist with set up and catering As Required – Daily
- Security At various sites - Set and unset intruder alarm Daily
- Milk distribution - Distribute milk as directed Daily
- External Ash Trays - Empty Daily
- Waste Collection - Removal, record and report on statutory requirements
and provide information for environmental plan (Where council do not
provide) 3 x per week
Ringway
- Waste Bins - Clean and shine Daily
- Carpet Flooring - Vacuum daily, check for spots and stains and treat
daily. Remove any/all foreign objects Daily
- Carpet Flooring - Shampoo 6 monthly
- Remove Chewing Gum, Spots and Stains Daily Checks
- Dust/Polish - All items up to the height of 2m, including all desks,
technology, furniture and indoor plants. As well as hard to reach areas,
light fittings, picture frames etc and cobwebs. Daily
- Hard surface floors - Sweep, damp mop daily. Remove any foreign objects.
Polish front of house floors Daily
- Sheet and Floor vinyl - Clean and Sanitise Daily
- Front of house floors - Apply protection (seal) Quarterly
- Blinds - Remove, clean and replace Annually
- Replenishment and Placement of Consumables Daily
- Vinyl and Leather Furniture Daily
- Vacuum Upholstered Furniture Daily
- Upholstered Furniture - Shampoo Bi Annual
- Internal Glazing - Check for finger prints Daily
- External Glazing - Ground floor Weekly
- External Glazing - Above ground floor 6 monthly
- Air Conditioning Units, extraction fans and ventilation units - Dust,
damp wipe, remove stains Daily
- Doors, External doors, frames and door closers - Damp wipe and dry
Weekly
- Handrails, ledges and window frames - Provide a streak free finish Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Replenishment and
Placement of Consumables, surface clean, fill dishwasher, tidy, empty bins
in main canteen areas. Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Thorough clean and
run dishwasher – Empty dishwasher Daily
- Kitchen Plumbing Fixtures and Fittings Daily
- Kitchens, eating areas, kitchen bins, wall tiles, kitchen cupboards -
Deep Clean Quarterly
- Wall hangings, fixtures, fittings and other furniture - Dust, dry wipe,
glass polish Daily
- Printers, binders, copiers, telephones fans, air vents, electrical
points, light switches, sockets, coat stands - Dust, dry wipe Daily
- Air Fresheners - Clean and refill Daily Check
- Conference/meeting/board rooms - Clean, dust, replace consumables, tidy
and replace furniture, assist with set up and catering As Required – Daily
- Security At various sites - Set and unset intruder alarm Daily
- Milk distribution - Distribute milk as directed Daily
- External Ash Trays - Empty Daily
- Waste Collection - Removal, record and report on statutory requirements
and provide information for environmental plan (Where council do not
provide) 3 x per week
Brookside
- Waste Bins - Clean and shine Daily
- Carpet Flooring - Vacuum daily, check for spots and stains and treat
daily. Remove any/all foreign objects Daily
- Carpet Flooring - Shampoo 6 monthly
- Remove Chewing Gum, Spots and Stains Daily Checks
- Dust/Polish - All items up to the height of 2m, including all desks,
technology, furniture and indoor plants. As well as hard to reach areas,
light fittings, picture frames etc and cobwebs. Daily
- Hard surface floors - Sweep, damp mop daily. Remove any foreign objects.
Polish front of house floors Daily
- Sheet and Floor vinyl - Clean and Sanitise Daily
- Front of house floors - Apply protection (seal) Quarterly
- Blinds - Remove, clean and replace Annually
- Toilets, Urinals and Hand Basins - Clean and sanitise Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Sanitise and thorough
clean Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Descale taps, toilets,
urinals and shower heads. Weekly
- Toilets and Urinals, hand basins, fixtures and fittings and showers,
partitions, wall tiles and screens (Toilets and Urinals, hand basins) -
Deep clean Quarterly
- Replenishment and Placement of Consumables Daily
- Vinyl and Leather Furniture Daily
- Vacuum Upholstered Furniture Daily
- Upholstered Furniture - Shampoo Bi Annual
- Internal Glazing - Check for finger prints Daily
- External Glazing - Ground floor Weekly
- External Glazing - Above ground floor 6 monthly
- Air Conditioning Units, extraction fans and ventilation units - Dust,
damp wipe, remove stains Daily
- Doors, External doors, frames and door closers - Damp wipe and dry
Weekly
- Handrails, ledges and window frames - Provide a streak free finish Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Replenishment and
Placement of Consumables, surface clean, fill dishwasher, tidy, empty bins
in main canteen areas. Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Thorough clean and
run dishwasher – Empty dishwasher Daily
- Kitchen Plumbing Fixtures and Fittings Daily
- Kitchens, eating areas, kitchen bins, wall tiles, kitchen cupboards -
Deep Clean Quarterly
- Wall hangings, fixtures, fittings and other furniture - Dust, dry wipe,
glass polish Daily
- Printers, binders, copiers, telephones fans, air vents, electrical
points, light switches, sockets, coat stands - Dust, dry wipe Daily
- Feminine Hygiene Collection and refill dispensers if required Daily
Check
- Hygiene Units - Collect and provide new bin Weekly
- Air Fresheners - Clean and refill Daily Check
- Conference/meeting/board rooms - Clean, dust, replace consumables, tidy
and replace furniture, assist with set up and catering As Required – Daily
- Security At various sites - Set and unset intruder alarm Daily
- Milk distribution - Distribute milk as directed Daily
- External Ash Trays - Empty Daily
- Waste Collection - Removal, record and report on statutory requirements
and provide information for environmental plan (Where council do not
provide) 3 x per week
Empire
- Waste Bins - Clean and shine Daily
- Carpet Flooring - Vacuum daily, check for spots and stains and treat
daily. Remove any/all foreign objects Daily
- Carpet Flooring - Shampoo 6 monthly
- Remove Chewing Gum, Spots and Stains Daily Checks
- Dust/Polish - All items up to the height of 2m, including all desks,
technology, furniture and indoor plants. As well as hard to reach areas,
light fittings, picture frames etc and cobwebs. Daily
- Hard surface floors - Sweep, damp mop daily. Remove any foreign objects.
Polish front of house floors Daily
- Sheet and Floor vinyl - Clean and Sanitise Daily
- Front of house floors - Apply protection (seal) Quarterly
- Blinds - Remove, clean and replace Annually
- Toilets, Urinals and Hand Basins - Clean and sanitise Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Sanitise and thorough
clean Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Descale taps, toilets,
urinals and shower heads. Weekly
- Toilets and Urinals, hand basins, fixtures and fittings and showers,
partitions, wall tiles and screens (Toilets and Urinals, hand basins) -
Deep clean Quarterly
- Replenishment and Placement of Consumables Daily
- Vinyl and Leather Furniture Daily
- Vacuum Upholstered Furniture Daily
- Upholstered Furniture - Shampoo Bi Annual
- Internal Glazing - Check for finger prints Daily
- External Glazing - Ground floor Weekly
- External Glazing - Above ground floor 6 monthly
- Air Conditioning Units, extraction fans and ventilation units - Dust,
damp wipe, remove stains Daily
- Doors, External doors, frames and door closers - Damp wipe and dry
Weekly
- Handrails, ledges and window frames - Provide a streak free finish Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Replenishment and
Placement of Consumables, surface clean, fill dishwasher, tidy, empty bins
in main canteen areas. Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Thorough clean and
run dishwasher – Empty dishwasher Daily
- Kitchen Plumbing Fixtures and Fittings Daily
- Kitchens, eating areas, kitchen bins, wall tiles, kitchen cupboards -
Deep Clean Quarterly
- Wall hangings, fixtures, fittings and other furniture - Dust, dry wipe,
glass polish Daily
- Printers, binders, copiers, telephones fans, air vents, electrical
points, light switches, sockets, coat stands - Dust, dry wipe Daily
- Feminine Hygiene Collection and refill dispensers if required Daily
Check
- Hygiene Units - Collect and provide new bin Weekly
- Air Fresheners - Clean and refill Daily Check
- Conference/meeting/board rooms - Clean, dust, replace consumables, tidy
and replace furniture, assist with set up and catering As Required – Daily
- Security At various sites - Set and unset intruder alarm Daily
- Milk distribution - Distribute milk as directed Daily
- External Ash Trays - Empty Daily
Warrior Square
- Waste Bins - Clean and shine Daily
- Carpet Flooring - Vacuum daily, check for spots and stains and treat
daily. Remove any/all foreign objects Daily
- Carpet Flooring - Shampoo 6 monthly
- Remove Chewing Gum, Spots and Stains Daily Checks
- Dust/Polish - All items up to the height of 2m, including all desks,
technology, furniture and indoor plants. As well as hard to reach areas,
light fittings, picture frames etc and cobwebs. Daily
- Hard surface floors - Sweep, damp mop daily. Remove any foreign objects.
Polish front of house floors Daily
- Sheet and Floor vinyl - Clean and Sanitise Daily
- Front of house floors - Apply protection (seal) Quarterly
- Blinds - Remove, clean and replace Annually
- Toilets, Urinals and Hand Basins - Clean and sanitise Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Sanitise and thorough
clean Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Descale taps, toilets,
urinals and shower heads. Weekly
- Toilets and Urinals, hand basins, fixtures and fittings and showers,
partitions, wall tiles and screens (Toilets and Urinals, hand basins) -
Deep clean Quarterly
- Replenishment and Placement of Consumables Daily
- Vinyl and Leather Furniture Daily
- Vacuum Upholstered Furniture Daily
- Upholstered Furniture - Shampoo Bi Annual
- Internal Glazing - Check for finger prints Daily
- External Glazing - Ground floor Weekly
- External Glazing - Above ground floor 6 monthly
- Air Conditioning Units, extraction fans and ventilation units - Dust,
damp wipe, remove stains Daily
- Doors, External doors, frames and door closers - Damp wipe and dry
Weekly
- Handrails, ledges and window frames - Provide a streak free finish Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Replenishment and
Placement of Consumables, surface clean, fill dishwasher, tidy, empty bins
in main canteen areas. Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Thorough clean and
run dishwasher – Empty dishwasher Daily
- Kitchen Plumbing Fixtures and Fittings Daily
- Kitchens, eating areas, kitchen bins, wall tiles, kitchen cupboards -
Deep Clean Quarterly
- Wall hangings, fixtures, fittings and other furniture - Dust, dry wipe,
glass polish Daily
- Printers, binders, copiers, telephones fans, air vents, electrical
points, light switches, sockets, coat stands - Dust, dry wipe Daily
- Feminine Hygiene Collection and refill dispensers if required Daily
Check
- Hygiene Units - Collect and provide new bin Weekly
- Air Fresheners - Clean and refill Daily Check
- Conference/meeting/board rooms - Clean, dust, replace consumables, tidy
and replace furniture, assist with set up and catering As Required – Daily
- Security At various sites - Set and unset intruder alarm Daily
- Milk distribution - Distribute milk as directed Daily
- External Ash Trays - Empty Daily
Southend
- Waste Bins - Clean and shine Daily
- Carpet Flooring - Vacuum daily, check for spots and stains and treat
daily. Remove any/all foreign objects Daily
- Carpet Flooring - Shampoo 6 Monthly
- Remove Chewing Gum, Spots and Stains Daily Checks
- Dust/Polish - All items up to the height of 2m, including all desks,
technology, furniture and indoor plants. As well as hard to reach areas,
light fittings, picture frames etc and cobwebs. Daily
- Hard surface floors - Sweep, damp mop daily. Remove any foreign objects.
Polish front of house floors Daily
- Sheet and Floor vinyl - Clean and Sanitise Daily
- Front of house floors - Apply protection (seal) Quarterly
- Blinds - Remove, clean and replace Annually
- All lift areas, floors, panels, mirrors, doors, displays and runner
grooves - Clean and polish Daily
- Toilets, Urinals and Hand Basins - Clean and sanitise Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Sanitise and thorough
clean Daily
- Fixtures and fittings and showers, partitions, wall tiles and screens,
skirting's (Toilets and Urinals, hand basins) - Descale taps, toilets,
urinals and shower heads. Weekly
- Toilets and Urinals, hand basins, fixtures and fittings and showers,
partitions, wall tiles and screens (Toilets and Urinals, hand basins) -
Deep clean Quarterly
- Replenishment and Placement of Consumables Daily
- Vinyl and Leather Furniture Daily
- Vacuum Upholstered Furniture Daily
- Upholstered Furniture - Shampoo Bi Annual
- Internal Glazing - Check for finger prints Daily
- External Glazing - Ground floor Weekly
- External Glazing - Above ground floor 6 Monthly
- Air Conditioning Units, extraction fans and ventilation units - Dust,
damp wipe, remove stains Daily
- Doors, External doors, frames and door closers - Damp wipe and dry
Weekly
- Handrails, ledges and window frames - Provide a streak free finish Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Replenishment and
Placement of Consumables, surface clean, fill dishwasher, tidy, empty bins
in main canteen areas. Daily
- Kitchens, eating areas, kitchen bins, wall tiles - Thorough clean and
run dishwasher – Empty dishwasher Daily
- Kitchen Plumbing Fixtures and Fittings Daily
- Kitchens, eating areas, kitchen bins, wall tiles, kitchen cupboards -
Deep Clean Quarterly
- Wall hangings, fixtures, fittings and other furniture - Dust, dry wipe,
glass polish Daily
- Printers, binders, copiers, telephones fans, air vents, electrical
points, light switches, sockets, coat stands - Dust, dry wipe Daily
- Feminine Hygiene Collection and refill dispensers if required Daily
Check
- Hygiene Units - Collect and provide new bin Weekly
- Air Fresheners - Clean and refill Daily Check
- Conference/meeting/board rooms - Clean, dust, replace consumables, tidy
and replace furniture, assist with set up and catering As Required – Daily
- Security At various sites - Set and unset intruder alarm Daily
- Milk distribution - Distribute milk as directed Daily
- External Ash Trays - Empty Daily
- Waste Collection - Removal, record and report on statutory requirements
and provide information for environmental plan (Where council do not
provide) 3 x per week
Estimated value excluding VAT:
Range: between 700 000 and 1 100 000 GBP
II.2.2) Information about options
Options: yes
Description of these options: The full managed cleaning service to the
Family Mosaic offices will be for a period of 5 years (3 years + 2 year
extension based on performance).
Provisional timetable for recourse to these options:
in months: 36 (from the award of the contract)
II.2.3) Information about renewals
This contract is subject to renewal: yes
Number of possible renewals: 1
In the case of renewable supplies or service contracts, estimated
timeframe for subsequent contracts:
in months: 24 (from the award of the contract)
II.3) Duration of the contract or time limit for completion
Duration in months: 60 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1) Conditions relating to the contract
III.1.1) Deposits and guarantees required:
The contracting authority reserves the right to require deposits,
guarantees, bonds or other forms of appropriate security. Details will be
set out in the contract documents.
III.1.2) Main financing conditions and payment arrangements and/or
reference to the relevant provisions governing them:
Delivery payment. This is payment for services supplied in arrears and
paid within 30 days of invoices receipt.
Details will be sent out in the contract documents.
III.1.3) Legal form to be taken by the group of economic operators to
whom the contract is to be awarded:
The contracting authority reserves the right to require groupings of
services providers to take particularly perform or to require a single
service provider to take primary liability or require that each party
undertakes joint and several liability.
III.1.4) Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Service Level Agreements and Key
Performance Indicators
Environmental cleaning products and standards will follow the DEFRA
Cleaning Products and Services Standards.
III.2) Conditions for participation
III.2.1) Personal situation of economic operators, including requirements
relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements
are met: all applicants will be asked to confirm in a pre-qualification
questionnaire the status of the applicant in relation to Regulation 23 of
the Public Contracts Regulations 2006 SI 2006/5 as amended.
You will need to request by email a request for a copy of the contract
documents to
procurement@familymosaic.co.uk You will then be required to
follow the instructions as per the contractual documents for submission.
PQQs will be evaluated before deciding which tender documents to priogress
to ITT stage.
III.2.2) Economic and financial ability
Information and formalities necessary for evaluating if the requirements
are met: Applicants will need to comply with Regulation 24 of the Public
Contracts Regulations 2006 SI 2006/5.
III.2.3) Technical capacity
Information and formalities necessary for evaluating if the requirements
are met:
The service providers will need to comply with Regulation 25 of the Public
Contracts Regulations 2006 SI 2006/5.
III.3) Conditions specific to services contracts
III.3.1) Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2) Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of
the staff responsible for the execution of the service: yes
Section IV: Procedure
IV.1) Type of procedure
IV.1.1) Type of procedure
Open
IV.2) Award criteria
IV.2.1) Award criteria
The most economically advantageous tender in terms of the criteria stated
in the specifications, in the invitation to tender or to negotiate or in
the descriptive document
IV.2.2) Information about electronic auction
An electronic auction will be used: no
IV.3) Administrative information
IV.3.2) Previous publication(s) concerning the same contract
no
IV.3.3) Conditions for obtaining specifications and additional documents
or descriptive document
Time limit for receipt of requests for documents or for accessing
documents: 20.1.2014 - 12:00
Payable documents: no
IV.3.4) Time limit for receipt of tenders or requests to participate
20.1.2014 - 12:00
IV.3.6) Language(s) in which tenders or requests to participate may be
drawn up
English.
IV.3.7) Minimum time frame during which the tenderer must maintain the
tender
Duration in months: 9 (from the date stated for receipt of tender)
IV.3.
Conditions for opening of tenders
Date: 20.1.2014 - 12:00
Place:
Albion House, 20 Queen Elizabeth Street, London SE1 2RJ.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement: no
VI.2) Information about European Union funds
The contract is related to a project and/or programme financed by European
Union funds: no
VI.3) Additional information
Family Mosaic reserves the right to stop the procurement for any reason at
any time and will clearly notify all pairties interested with their
reason.
A TUPE process will apply here, from the previous contractor,
documentation can be found in Appendix D.
VI.4) Procedures for appeal
VI.4.1) Body responsible for appeal procedures
Royal Courts of Justice
Strand
WC2A 2LL London
UNITED KINGDOM
Telephone: +44 207947600
VI.4.2) Lodging of appeals
Precise information on deadline(s) for lodging appeals: Family Mosaic
shall comply with the requirements of Regulation 29A and 32 of the Public
Contracts Regulations 2006 (which incorporates Directive 2004/12/EC into
English law) as amended to incorporate the requirements of the Remedies
Directive (2007/66/EC) when notifying economic operators of the outcome of
this procurement.
VI.4.3) Service from which information about the lodging of appeals may
be obtained
Cabinet Offices details
SW1A 2AS London
UNITED KINGDOM
VI.5) Date of dispatch of this notice:
6.12.2013