[D Ingram]

Hi
After hiring a Rugdoctor machine from Morrissons in ??ast
Saturday, the machine has left what appear to be streaks and stripes
from the machine. my wife returned it to Morrissons and made a
complaint to the Manager about it, he gave us a refund and suggested
either he let us have another machine f.o.c. or get a quote from a
company such as yourselves to clean them

The carpets are both approx. 12' x 12' or less, can you tell me how
much it would cost for you to clean them please.

When I have your quote I can then present it to Morrissons and they can
tell us how they propose to pay you.

Is it me or am I missing a trick here ?

[garry22]

Dave, I had a similar thing a couple of years ago (Tescos on that occasion).

I got the impression that Tescos were going to be paying the money direct to the claimant. Beware.

[Steve Chapman]

I've had this a few times over last couple of years with Morrisons, they seem to pay up but I always get the money first of the customer and let them claim it back.

steve

[D Ingram]

Thanks Guy's,

I spoke to Morrisons this afternoon  to confirm the claim was true and find out who authorized it,  and guess what its their insurance company. I think your right about the money!

[davep]

Had it off tescos after customers bag split and red wine went on carpet. Got paid same day.

[jim mca]

I had a customer who claimed they have  had 2 carpets replaced by rug doctor because of streaking

[Teddycare]

it is surprising that Morrisons would pay out, as it is probably the customer's fault not using the machine correctly, we were called out to correct one a while back the customer had obviously not overlapped hence the lines.

[Paul Moss]

Ted, can I pinch that picture please.

[Teddycare]

you certainly can Paul