[clarkson]

Hi
Had a clean last week all went well as lots of makeup in the bedroom and paint
On the stairs etc.

So we decided to use spm with fibre and fabric

Did a test no issue so tried it on the make up
Straight up so cracked on overall result was fine
Customer happy coffed up and we left

Rings today about marks Iam thinking
Have we bleached carpet , but why only
In one spot when carpet was treated the same

Iam now thinking wick back maybe didn't
Catch this bit with wand

Input appreciated

Cheers

John

[M.Acorn]

Maybe they tried with Vanish or similar before calling you ?

[Alby]

It's been a week after all, could they have caused the marks?
If it was wick back surely they would of described them as stains rather than marks.

Alby

[Simon Gerrard]

The three marks in the first picture look like Vanish but the brown tint might suggest jute browning but you would have had to have left it seriously damp to have caused that. I relationship to how it looks now, how was it when you left?

Simon

[clarkson]

Hi all
Marks is customers term. I would say stains

Simon no there was no sign of this before leaving we wouldn't leave it like that as a matter of pride and we would know we would get call back.

Had three passes with an airflex turbo all vacs on?

Can't have been that wet.

What's the remedy ?

J

[CleanerCarpets]

It needs a debrowning treatment. Get some prochem debrowning prescription - mix one to one with water, spray down and brush in, should start to fade the browning straight away, leave for 10 mins then dry as quickly as possible with a turbo drier if you have one.

[Simon Gerrard]

Hi all
Marks is customers term. I would say stains

Simon no there was no sign of this before leaving we wouldn't leave it like that as a matter of pride and we would know we would get call back.

Had three passes with an airflex turbo all vacs on?

Can't have been that wet.

What's the remedy ?

J

I think you've got to try and work out what has caused it before you do anything else.
If it had been vanish you would have seen the white marks when you cleaned it.
Other possible cause could be the customer having tampered with in the past and cleaning has caused a reaction which is the only reason I can think of that would cause that problem.
Probably best to thoroughly rinse the area with plain water to try and flush out anything that is still in there and then dry it with a hair dryer and see what your left with.

Simon

[Derek_Walker]

As already said, the lighter marks could have been caused by the customer using vanish or similar. I was also wondering why you chose to use spm for the spotting process as it is a boosted microsplitter with a high pH. This could cause a lighter patch in the localised cleaning  of what looks like a wool carpet. As far as remedies go the browning prescription is what I would use but the light spots are probably there to stay.

[clarkson]

Hi
We didn't pre spot as such as the areas where all quite bad , used spm as thought would help with any grease base in the make up.

We often use spm on wool as long as you acid rinse it's usually fine , and solutions agree.

Will try browning ,

John

[Doug Holloway]

Hi John

It does look a bit odd.

I would check whether spm contains any oxidisers as some bleaching seems to have occurred. It is very possible that the customer has used something like vanish and not rinsed it, you have added a high pH cleaner and a little acid rinse is not going to make much difference.

As a first step it is probably best to flush with water and see what you have left, then try browning or sod met accelerated with citric acid.

Cheers

Doug

[david@zap-clean]

<snip>
I would check whether spm contains any oxidisers as some bleaching seems to have occurred.
<snip>
Doug

SMP does contain an oxidiser, which can bleach wool.
You need to acid rinse on wool.

[Simon Gerrard]

We use spm on a daily basis, but wouldn't use it on a makeup stain simply because you would be better off with Solvall Spotter, Citrus Gel or some other solvent. I assume you sprayed the other now stained area as normal?
It could be that the spm has reacted with something the customer has used. Difficult one.
If you're going down the browning route I would just do a small patch and see what happens.


Simon

[Doug Holloway]

Hi Guys

This is why I don't like using products with  oxidiser, preferring to add my own as required.

Remember the acid rinse will only start working once you apply it, by which time some damage may have occurred.

A highly buffered, high pH pre-spray is also not going to be neutralised by a pH 5 acid rinse.

Cheers

Doug

[Mike Halliday]

Last time I saw this the oxy bleach was rinsed out with a high Ph in tank detergent so the bleaching action continued after they left.

But you used fabric rinse