Andy,
Have you contacted us directly?? I'm not sure anybody on here could solve your problem!! 
We've had a large database upgrade in the last year, so if your point are not showing up online, we have records on our in house servers along with all your orders. If you would like to redeem some points please let us know!
Also do you know we price match everyone, should you find it cheaper, along with the largest stock holdingfor next day delivery
Good evening Mr Fox
I ordered two merlin ro filters off your ebay website on 'buy it now'. After the usual clicking on continue and all that I was asked how I wanted to pay. I chose Visa Debit and the next screen came up with something about my order has been completed even though I'd entered no card details.
I was expecting either an email or a message via ebay but... nothing. Sorry to say I bought them elsewhere as I cannot be bothered to use websites that don't work properly.
Maybe you need to sort out either ebay or your own 'buy it now' as I don't have a clue what went wrong. It was nothing I did. I just expect websites to do what I expect which is I order and then pay with no fuss.
I didn't phone because I don't see why I need to spend my time for yet another naff internet transaction which may seem a little harsh but it's my money that I'm spending and if it don't work, I shop elsewhere.
So if you have an incomplete order from Ross Pettigrew (or Rosskesava Pettigrew), it was me.
Added afterwards - I've bought stuff off you in the past with absolutely no problem what so ever and was quite happy with price, delivery, service, etc, etc.
Added again afterwards - for the same amount of time I have spent typing this, I could have phoned Tuesday morning. Der.....