[Jacqueline Kerr]

Late though it may be, for those reading this we had an incident with a new pole which basically involved, we believed, the tubing eating the pole on recall. Convinced we were right (the customer  ) we spoke to the Gardiner Customer services and sent off two chewed up lengths of tubing and eventually our new pole, which we believed was faulty. So the Gardiner technicians explained that they had taken the pole apart and could find nothing wrong with it and returned the pole to us along with our third length of new tubing, at no cost to us whatsoever, and instructed us to watch a video that was attached to an email to us on the correct use of our pole. The star of this video was none other than El Gardiner himself  with our new SuperMax 47 demonstrating on how we should take our pole down correctly.

Several months later we can confirm that it was indeed user error ( )and not the fantastic Super Max 47 that was at fault. So once again Mr Gardiner a BIG thank you, for amazing customer service.

Heres the crunch Mr Gardiner, We will be putting in a reasonable order in the next few weeks and to allow me to see how fantastically your poles clean the glass I am in need of a free Gardiner Cap to keep the sun from my eyes and the heat from my head

[Michael Peterson]

lol how were you taking the pole down incorrectly ?

[Spruce]

lol how were you taking the pole down incorrectly ?

Good question.

[Jacqueline Kerr]

lol how were you taking the pole down incorrectly ?

We think it may have been the angle that we were holding it at whilst releasing the clamps, and one section seemed to be quite stiff which caused the tubing to fold over itself and collect under the end cap and when the pole section slide into the pole section below it, it caught the tubing and put a hole in it.  Seems to be working ok now, no more tears in tubing.

[Dave Willis]

So Gardiners paid the postage, took the pole back, replaced the pole hose for the second time, posted it back to you and you expect free gifts? 

[Susan Dean (1stclean)]

hats off to you for saying sorry on here , we all get chewed up with ourselves at times  when things go wrong , its easy to see things a little clouded and when its in your mind you only look at sorting the problem out that one way

I am sure gardiners will just carry on and do what they do best , as long as you said sorry to them buy phone as well in a few days you can both have a giggle at the problem 

when I ring them (wont do the ordering on line thing ) I always use sayings like , thingy , that metal bit , and the black thing , and do dah , 

i  always get what i ment to order from them , the girls at the  end of the phone must think I am a right nutter 

[CF Facilities]

I ordered a new slx25 because I wanted a free pen. 

Sadly the pen broke after a few days.

I must be doing something wrong maybe I don't retract it properly. I wonder if Alex has a video on this...

[ascjim]

I think your in the wrong trade....

[Afterglow Window Cleaners]

My free pen only lasted 24 hours, then it spewed ink out all over the place. I returned it but Alex found out I couldn't write and had no education. They replaced the pen with a free cone shaped cap with a D on it and sent me to the corner.

[Pete Thompson]

We think it may have been the angle that we were holding it at whilst releasing the clamps

eh?

Maybe I'm being a bit thick, but every pole I've ever used you could undo the clamps at any angle with no problems?  I can't imaging having to take into account the angle of the pole while undoing the clampes.

[rosskesava]

My free pen only lasted 24 hours, then it spewed ink out all over the place. I returned it but Alex found out I couldn't write and had no education. They replaced the pen with a free cone shaped cap with a D on it and sent me to the corner.

You're lucky. My pen didn't write when I got it. I tried cpr, voodoo, witchcraft, everything, but sadly, the pen had been deceased for too long already.

I could have cried.

[home6442]

The only reason I could think for a window cleaner to need a pen
would be to put a X on his dole cheque.
After having some problems I found out for the pen to work you need to put the pointy
end on the paper.

[Jack Harris]

Should just stick to trad if you cant use a pole correctly.

[rosskesava]

Should just stick to trad if you cant use a pole correctly.

Have you ever tried to duck tape a wfp brush on the end of a squeegee and then tried to clean windows with it?

I guess not. 

[Scrimmer73]

PROMOTION , or just another advertisement.