[windiewasher]

its all under control.

[G Griffin]

its all under control.

Good.

[MATT BATEMAN (OWC)]

The stock answer is something like this:  If a window cleaner does a bad job with applicator and squeegee, the customer does not blame the tools.  The customer blames the person who used the tools.  However, when it comes to WFP, they suddenly decide to blame the tools - purely because they are not familiar with them.

I agree. I'll just tell you what can happen on Facebook sometimes. I've got 2 FB pages and used to get a lot of work off them. Now I just use them to drop the odd advert on local pages or to contact custies for payment etc.

There are FB pages out there where people just chat among themselves and others for group interest etc. On one of these pages, I had a customer who likes to stir the brown stuff and turned out to bully a lot of the military wives living in her area.
Anyway, one day this bird decides to post that she'd just had her windows cleaned, and while she was upstairs the cheeky f*** window cleaner nipped into her kichen and helped himself to water and something to drink!!!
Some of my custies saw this and contacted me. I joined the FB page where she'd posted this cr@p and read all the replies. "What a cheeky tw@ " etc etc. I posted nothing, but contacted her and asked her if she needed professional help for her illness. This thread she'd started on that page was rocking the rest of the night with comment after comment about other window cleaners who nicked this and robbed that etc. I posted nothing. Facebook is like goldfish in a bowl. Today's interest is totally gone tomorrow. I never lost a single customer from it but a lot of my custies mentioned it to me the next time I called and were disgusted. Some had defended me during this shyte and I thanked them. But the point is, go back onto the page where this woman has slagged off your work and see how far the thread has disapeared down the page.
It's of little or no interest the next day.

IF you contact her and threaten to take action for slander etc etc, get ready for a prolonged war with her posting how you've threatened her and have also said you'll do her car over etc etc.

Forget it, these mongs are all over the place and you can't please everyone. Walk away, and come back to the FB page in 48 hours and try to find what she posted. You'll see what I mean.

Says the bloke that wears his customers pet rabbit over his head on a night out so he isnt recognised when he steals his customers frilly underwear off the washing line.

[C o z y]

I really miss that dog 

[MATT BATEMAN (OWC)]

lol good retort

 

[Pete Thompson]

Oh dear, I could see this becomming a major problem for those with FB pages!

Usually it doesn't matter if one lunatic customer gets upset because you just drop them and move on.  They don't know your other customers so no matter how crazy they are there's nothing else they could do.

But now by encouraging customers to like your facebook page, you have brought them all into one place to have a chat.  BAD idea.

Personally I just don't see the point of using facebook for window cleaning.  Yeah you might get the odd referal etc, but I imagine that would be relatives who don't necessarily live in the same area.  I'm not friends with any of my neighbors on FB, nor do I suppose most people are.

If you need to communicate with your customers, eg to offer conservatory roof cleaning etc, you can send them an email etc or better yet give them a letter when you're there next, you don't need to use facebook.

[formb]

you don't need to use facebook.

I think that most people use Facebook to boost the SEO of their website. Not sure how or even if it helps, but I'd imagine that's the reason.

[windiewasher]

Ive added £300 extra per month through facebook since january.facebook is a great marketing tool.also im using it for my latest venture which is getting a good response too.

[C o z y]

Ive added £300 extra per month through facebook since january.facebook is a great marketing tool.also im using it for my latest venture which is getting a good response too.

Yep, I did that for the first coupe of years of using FB. Don't bother now. Got enough. I find it good for contacting about payment missed etc, but don't advertise on it anymore.