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wayne zabel

  • Posts: 1082
Re: i try and i try
« Reply #20 on: February 24, 2013, 08:03:19 pm »
I send letters to all customers after 12 months,if I dont get a reply then I do again after another 12 months and then after another 12 months if I still haven't heard back from them,after that they can get stuffed ;D

I do get a lot of repeat work now,but I still get frustrated when I dont hear from people who I know I have done a good job for.

I actually did a job today for a guy who I have sent out 2 reminders to.I was pleasantly surprised that the carpet looked fine after almost 30 months.I suppose 6/12 months is too short a time for lots of people.
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Shaun_Ashmore

  • Posts: 11382
Re: i try and i try
« Reply #21 on: February 24, 2013, 08:06:52 pm »
It's a numbers game sometimes people have carpets cleaned because they've just had the decorators in or an accident has happened or are wanting a feel good factor but then again if you are sending reminders out and customers aren't ready for a clean or are just plain skint then they may take you up on your services next time.

Shaun
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Craigp

  • Posts: 1272
Re: i try and i try
« Reply #22 on: February 24, 2013, 09:09:21 pm »
It's not just you Andy.

Sometimes I ask new customers how long its been since it was last cleaned, or since new, and I get replies around 8 years.

It is unlikely their going to change.

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stuart_clark

  • Posts: 1879
Re: i try and i try
« Reply #23 on: February 24, 2013, 10:02:42 pm »
Dosen't Mick Haliday get most of his work from leaflets ?
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Mike Halliday

  • Posts: 11581
Re: i try and i try
« Reply #24 on: February 24, 2013, 10:06:04 pm »
yea, but don't do what i do.... its wrong :-\

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Mike Halliday.  www.henryhalliday.co.uk

bennymon

  • Posts: 816
Re: i try and i try
« Reply #25 on: February 25, 2013, 05:45:59 pm »
Like mike I put out leaflets I put out 20'000 to the same areas every month I also have a decent website  .I do send reminders but at the moment nothing is working this week I have only 2 small jobs with a grand total of £140  .am gonna start texting and phoning previous customers . Will start door knocking if I have to but people don't like that . It's the worst start to a year ever . Beginning to think I should go really cheap and pay someone £8 per hour to do it.
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wynne jones

  • Posts: 2918
Re: i try and i try
« Reply #26 on: February 25, 2013, 06:26:43 pm »
Quote from: Mike Halliday on February 24, 2013, 10:06:04 pm
yea, but don't do what i do.... its wrong :-\



Mike, what percentage of your leaflet customers are new and never used you before?
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It's not expensive, you just can't afford it.

Shaun_Ashmore

  • Posts: 11382
Re: i try and i try
« Reply #27 on: February 25, 2013, 06:47:16 pm »
It's funny ATM last week I had a really great week but I could tell this week was going to be quiet as the phone was quiet last week I'm usually planning a week in front or so, I've got more on for next week than this hope I'm not confusing anyone ;D

Shaun
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stuart_clark

  • Posts: 1879
Re: i try and i try
« Reply #28 on: February 25, 2013, 06:51:44 pm »
Yes Shaun , shut up you are confuseing people
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carpet_care

  • Posts: 185
Re: i try and i try
« Reply #29 on: February 25, 2013, 07:00:33 pm »
I think youve got yourself all confused shaun and really they wanted this week and there going to be all confused when you dont turn up and your going to be all confused when they ring you confused as to why you havnt turned up!



eeh am all confused now!!! ???
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Shaun_Ashmore

  • Posts: 11382
Re: i try and i try
« Reply #30 on: February 25, 2013, 07:09:04 pm »
Done that before :D

Shaun
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