[SherwoodCleaningSe]

I think you did the right thing for your business. It's amazing the amount I customers that think they can have you just when they feel like it. They treat you like a pay and go service, where as most of us would rather be viewed as a contacted service. The only thing you could have possibly done different would to have not taken them on with the terms they arranged to begin with but unfortunately you get that with some work you take over.

Simon.

[bobplum]

It's too windy,

One of my semi inherited customers was given to me as a 'don't clean them if they're not in', because the guy locks side gate.

When I was using ladders I thought, that's not reason enough for me, as I would split ladders and climb over gate.

First couple of times they were in anyway so no problem. Then inevitably I had to clean them when they weren't in. When I went to collect he asked politely not to do them if they weren't in as they are away sometimes for extended periods. I explained that I really only do customers on a regular basis but I'll knock anyway.

I said it's not a problem me splitting ladders  but he said no please could you just knock first.

So the next two visits I did walk over and knock but no answer. Since then I 've changed to WFP so can't access back unless they unlock gate anyway so I've just carried on cleaning houses around them.

This was last April. Price £8 for every 4 weeks for modern detached. Takes 20 minutes. Since then I've been repricing them to £12 for every 6 weeks and explaining gently that they were underpriced and I now do a far better job. Customers are happy with the frame cleaning, his neighbour actually said I'm so pleased you've changed over to the pole thingy.

So anyway after 6 months of not seeing him he came around the back of the house I was cleaning 2 doors away and asked if I could clean his windows.

I said yes, no problem, but since I saw you last I've changed the price and frequency
to £12 / 6 wkly or £18/ 12 wkly.

He said ''well can we just do it today and see how it goes?''

''Yes, but for one offs I charge £25.''

''Ok, we'll just leave it then''

i totally agree with your approach to building a business on your terms
a slight twist what if he accepted and the guy you were cleaning(the neighbour) then says"just do mine every 6 months for £25.00"
that a side i would do exactly the same but thats just you and me

CANVASS-CLEAN -CULL

[gavinb]

My way or the highway ....

We are in business to make money .... Time = money , more time = more money
I don't blame the OP's attitude at all .

I've only been going a short while but I've culled %50 of my round as they wouldn't work how I wanted to work and I earn a good wage for my troubles .
I try and work with the customers but at the end of the day I'm the boss not those .

I had a custy who complained his house was getting wet and wanted it done the trad method so I dumped him puck up his neighbour .

Had a custy who said miss them this month it's supposed to be raining Friday dumped her too puck up her neighbour .

There's lots of people out there who think that you owe them the world just because they are paying you to do a job those are the ones we don't need .

[Granny]

This was last April. Price £8 for every 4 weeks for modern detached. Takes 20 minutes. Since then I've been repricing them to £12 for every 6 weeks and explaining gently that they were underpriced and I now do a far better job. Customers are happy with the frame cleaning, his neighbour actually said I'm so pleased you've changed over to the pole thingy.

Hi JackieW
Why did you change the frequency did some say calling too often, price resistance?
Price is the same for them £2 per week but they get them cleaned less often.
How did they react to that.

[colin purewater]

I would of cleaned it either

I've got one customer who is a right pain in the
Arse! He only want the doing every so often
Do I knock about every 3 months  and he gets
Hit for 50 snots for and hours work.

He's my one and only pain in the arse customer !
But he's worth keeping 

[brianbarber]

Once a messer
Always a messer!

Mr B

[lee_dewing]

Jackie W.

I'm with you mate

Custie wants 6 months dirt washed off at monthly maintenance cost

Plus all that knock to see if i'm in lark

Basically he doesn't trust you and wants to see you cleaning the windows.

If custie goes away alot he can afford a window cleaner.

Tell him if you decide to work with spastics you'l get a job with Mencap.

[G Griffin]

Tell him if you decide to work with spastics you'l get a job with Mencap.

Best not say that, at all  .

[lee_dewing]

TRUE 

[James archell]

Nor me.

strange ............. so you dont agree with your actions ? ............. why bid @ £25 if you dont blame him ?

Because he doesnt want to work for him. However if the customer insists its on his terms and attractive terms to work too as well.

[elite mike]

Tell him if you decide to work with spastics you'l get a job with Mencap.

Best not say that, at all  .

lol

[P @ F]

I cant believe some of what im readin here !

Has the world gone soft , i got a real tellin off the other night for doing what we all did before we had wfp , now tonight , a lot of you are taking it in the butt from a custie who clearly needs a CLX wrapped around his head or at the very least dropping .

Sort your heads out you muppets , you takers are just making it harder in the long run .

I dropped a mother and daughter combo of different residences on monday as i did not like their attitude towards me , nothing major but £216 of the books instantly , do i care , no , just frees me to fill the space with far better accounts .

As said msny times before , i am the boss , not they .

Rich

[Dora Jarr]

Tell him if you decide to work with spastics you'l get a job with Mencap.

Best not say that, at all  .