I have to agree, it has been a pain in the bum to get hold of them by phone, I tryed ordering a grippa rack for over 2 months, anyway about two weeks ago I spoke to someone diffrent in there company and they was very helpfull and I placed a order for a grippa rack which I now have, not fitted in the van yet as waiting for them to send me the top clamp as its for my 45 super max as the rack is built to the poles you have