[richy27]

over the phone prob 50 %
email                         30 %
in house quote          90 %

[Steve Rothwell]

over the phone 100%

my leaflets have prices on so any calls are just to book the work... 

[M.Acorn]

Commercial,visit to price,price shoppers over the phone,potentially valuable jobs,visit

[Shaun_Ashmore]

I had a nice telephone quote yesterday came to £645.00 from Yellow Pages, if you sell yourself properly it can be done obviously speaking the Queens English helps

Shaun

[chrisjohn]

over the phone prob 50 %
email                         30 %
in house quote          90 %

Roughly same as above

Chris

[jasonl]

over the phone prob 50 %
email                         30 %
in house quote          90 %

Roughly same as above

Chris

Which of course is 170% of customers!

[colin thomas]

thanks for noticing that jason, i hadn't but now it's given me a good giggle start to the day!!

colin     

[Helen]

see how different people see different things
I read it as converting 50% of over the phone enquiries
30% of e-mail enq's
90% of in house enq's
Not as a grand total

[colin thomas]

ok helen but it still made me laugh   

[derek west]

over the phone prob 50 %
email                         30 %
in house quote          90 %

Roughly same as above

Chris

Which of course is 170% of customers!

it actually equates to 56.6% convertion rate providing all enquiries are of equal amount.

[Doug Holloway]

Hi Guys

If you are newish you will get fewer enquiries and have less experince in picturing the job/person over the phone and a visit is the best option.

As you get busier there simply isn't time to quote all the time unless you want to spend your evenings working.

I quote over the phone 90% of the time and am nearly  always busy.

Cheers

doug

[Linds Russell]

I quote around 80% of domestic work face to face with all commercial work face to face.

Works for me!

[Doctor Carpet (Ret'd)]

Would those who prefer face-2-face still do a visit to an existing client who rings you and wants a quote for some more work to be done. You as the cc know the house, you may have already done the exact job for them a couple of years ago?

I find in these circumstances they are going to book you but want a ball park figure in order to be mentally prepared and ensure they have sufficinet money available. A visit would be a waste of time.

Rog

[Steve Chapman]

No i wouldnt do a visit to regular customers as all the info is in the database so no need really, unless they had a specific problem or were doubtful about booking, then may go to reassure them,

Although I do get the odd one that will still insist on a visit and I know fully well they will book, I guess its a comfort thing for them,  I just go as part of my customer relations exercise 

And have tea & biccies   


Steve

[benny d]

Probably 95% of the time over the phone.
Too busy to go and visit, and I can sell snow to the Eskimos. 
Actually its being professional, knowledgable and tell the customer exactly what I do for the money. Seems to work most of the time.

[Paul W Jones]

I always prefer to visit as the conversion rate is much higher than over the phone.  You can meet your potential customer and, importantly, they meet you so they know who they are going to be letting into their home.