[Lee GLS]

I keep doing freebies for customers  , today i washed over the bottom of t garage doors, only took a minute, i keep whipping the odd clump out of custies gutters, ive ended up doing extra awkward windows for free.

I suppose i should grow some and charge them, but what do you charge for pulling a clump out of a gutter, or spending a minute washing a garage door.

Am i the only one? 

Or am i just a nice guy 

[niceandclean]

No, I'm the same. I see it as customer retention, as long as its only a little job, anything that will take too long i charge.

[g.brookes]

in an ideal world, they'll remember these things and give you a nice tip at christmas, or recommend you to a friend.  I always try and do remarkable things for my customers, so that I stick out in their mind and theyre more likely to talk about me to neighbours/friends

[stephen roach]

no not the only one i got ask if i would cut some ivy down today no charge only 5 mins work

[Perfect Windows]

I keep doing freebies for customers  , today i washed over the bottom of t garage doors, only took a minute, i keep whipping the odd clump out of custies gutters, ive ended up doing extra awkward windows for free.

I suppose i should grow some and charge them, but what do you charge for pulling a clump out of a gutter, or spending a minute washing a garage door.

Am i the only one? 

Or am i just a nice guy 

I suspect that you're doing it because you're a nice guy.  You'll get the rewards of doing it but clearly that isn't your prime motivation.  I think you're doing the right thing.  That's the kind of stuff that gets you recommended.

Vin

[CLEANCARE WC]

IF I wasnt using the ladders and i had to get them off i would be tempted to charge but yes i have been known to do the odd favour

[Lee GLS]

IF I wasnt using the ladders and i had to get them off i would be tempted to charge but yes i have been known to do the odd favour

I have to get the ladders off especially to do the odd gutter clump  , its all good customer relations though 

[CLEANCARE WC]

IF I wasnt using the ladders and i had to get them off i would be tempted to charge but yes i have been known to do the odd favour

I have to get the ladders off especially to do the odd gutter clump  , its all good customer relations though 

thinking about it , it depends on the customer really if its a bit underpriced or they are a bit arsey then a charge is appropriate. nice custy, decent price then taking one for customer relations occasionally doesnt hurt.

[dazmond]

we all do the odd favour for custies.although i charged a customer a fiver for washing their garage door down yesterday(big door!!)it took 7 mins to clean it properly!

i used to do the odd gutter fix and trim a few ivy round upper windows here and there but i dont anymore because it means getting the ladders off etc,etc.once you do it once they will ask you again next year!!

the only exceptions are really old customers.ive brought their shopping in before now and made them a cups of tea!!occasionally ill get  ladders off for these folks but it only once in a blue moon!

[lee_dewing]

Yeh do the same, i think it's a case of if i like em or not.

Pulled earth out of downpipe, cleaned inside patio doors etc.

as long as it doesn't take more than 5 mins, i'l do.

"can you do me a favour" is code for blocked down pipe or gutter clips that need putting in place :

I keep thinking of getting small light treble ladder to keep inside van out of customers sight

But i think would be no good for climbing over gates (does anyone do this? does it work)

Always nice when you say don't worry about it and you get a fiver or tenner

[CLEANCARE WC]

Yeh do the same, i think it's a case of if i like em or not.

Pulled earth out of downpipe, cleaned inside patio doors etc.

as long as it doesn't take more than 5 mins, i'l do.

"can you do me a favour" is code for blocked down pipe or gutter clips that need putting in place :

I keep thinking of getting small light treble ladder to keep inside van out of customers sight

But i think would be no good for climbing over gates (does anyone do this? does it work)

Always nice when you say don't worry about it and you get a fiver or tenner

lol agree with all of that

[Richard Neal]

I do it as well and to be honest if i see a clump sticking out of the gutter it winds me up! so i have to get rid of it ( OCD kicking i think),


 only do it for my nice custys though.

[Lee GLS]

I do it as well and to be honest if i see a clump sticking out of the gutter it winds me up! so i have to get rid of it ( OCD kicking i think),


 only do it for my nice custys though.

Yeah, for the horrible ones I stick a tennis ball in the downpipe and get a full gutter clean out if it 

[Richard Neal]

We would never do that in Colchester 

[sf]

No ur not the only 1.I do loads of freebies,find it goes a long way with my cutomers.2 them im not just the window cleaner,im dave.No windy will get a sniff of my work.

[groundhog]

I've been doing stuff like this for years.. I posted about it a couple of months ago on here and was told I was stupid for doing it by many on here... now all of a sudden everyones doing freebies and its all cool!!!???  :

[Blue Frog Systems]

I think we all do a little something now and then.

I clean a couple of old dears inside windows now and then. The kitchen and there 'watching window' - there pretty nosy.

Picked up a customer the other day. Priced it up and the guy asked me if i could clean up a 2m piece of fascia board. Yeah sure, no problem... took me 2 mins.