hi there
with fuel prices as they are, and not looking to reduce, hourly rates are increasing not reducing. both the prices quoted are on the low side. what really annoys me is that a client, and it doesnt matter who they are whether they be domestic or commercial, expect cleaners to turn up sometimes at unsociable times perform miracles and then get paid the lowest possible price.
you must sell yourself to the potential client when you meet them to discuss their requirements, you as a company are fully insured, you supplu all the materials, the COSHH assessments, risk assessments, health and safety etc, so the client doesnt have to worry about those items. tell the client how your company operates, its structure etc, paint them a picture of what they are getting from you.
once you have done that submit a professional quote, thet way they then see that they are getting value for money.
when you meet a potential client, ask them what the current arrangements are?, why are you thinking of changing, you will be amazed at how many companies change because the service they are getting is poor, then ask what they are currentlhy paying. at that point i wuillmake it clear that the quote they will receive from me may be more than they are paying, but then you have to justify why that is.
i hope that helps, its just an opinion
regards
martin