[martinsadie]

dont u carry a ladder
split it , half over the gate use
back half to climd over  
dont bother txting , ringing ,
painting their sills, running their
errands i just clean their windows  

[niceandclean]

niceandclean hi mate.

You are txting all access gate problem customers? you mentioned sign up, so you dont work on good will you work on a contract?

do you run more then 1 van?

cheers.

All customers are informed of us turning up, even if there is no access issues. We have a few jobs that have 2 days or so notice as well, and a few that are informed via email. When i have new work canvassed, the canvassers tell them that they will be called to inform them of the first clean, and also for each and every clean thereafter. They are signed up and i get a dupilcate sheet from the canvassers along with a customer signiture of what has been agreed ect. On the first clean we hand out info sheets on the company, how we clean, cleaning in all weathers ect and it also says about why we contact them.
I have 3 vans, one being me.

[Crystal-clear]

Intresting and you dont get "not this time" i guess you dont because of a contract you may use. ?

Do you actually pick up the phone and call them for EACH clean or is it a call then after that a text?, gosh that is interesting if its working ! im sure 30% of my customers would have me for breakfast.

[niceandclean]

Yes, we actually pick up the phone and talk to the customer or their answerphone machine 
Some are text and a few are emailed. We generally run tight schedules, so alot of customers know that we are coming give or take a day, so if they are going to be away some will call us to let us know, so we either miss a clean or some want us to re-book it. Or if its access problems and they still want it cleaned, they get a family member, friend or neighbour to let us in.
We don't have a written contract for domestic customers!

[Crystal-clear]

Niceandclean.

Doesnt it p you off if you get say 3 out of 10 that say not this time ; ?

since you run more then one van are you not worried about overheads?

the thing is if say mrs blogs says miss me this time 2x in a row and you clean next door next door can find out too and ask you to miss them too.

Why dont you just turn up and only text/call if you have too ?

[Jakey boy]

interesting maybe ladders is the way to do it ? wouldnt you prefer to charge 50%-60% for the front and not have the hassle of ladders?

hassle of ladders, I love how wfp windies are so lazy now, I did a house next door to a wfp guy, I beat him by 5 mins, we had some bantar, and it was all good, he did admit that trad is faster when your young and fit! I just jump over the gate/fence and lift ladder over, I can't even understand how this thread was even a topic at all, surley it's just simple to jump over 90% of gates!

[dazmond]

i texted 5 custies last night and 4 remembered to open the gate with one forgetting(again!) ::)just cleaned the front of hers as its a big gate thats bolted and padlocked so didnt climb over.

by the time ive got my ladders off and faffed around splitting them and carrying hose and pole over and back over when ive finished i could of cleaned another house!so thats the reason!!




dazmond