Hi
There's a lot of chat on here about price and obviously the cheap CC's.
Lots of customers don't care whether you have the latest machines that are all doing and can make a coffee and put the baby to bed all at the same time. They want their carpets cleaned as cheap as they can get it (IN MOST INSTANCES) so yes the cheap brigade may not be your type of customer but they will be someones customer and they may tell their friends about this new cheaper CC, you have loyal customers but they will at least try the cheaper option and while they may not use them again, that's one customer less for you for maybe 6-12 months.
2 brands of sugar in your hand the other is 50p cheaper than your usual brand, do you try it and see if your tea is any different, or stay more expensive for the same thing?
Martin
I agree, most if not all customers could not give a flying toss what machine your using, its other carpet cleaners who have this fixation with their 'equipment'.
Its an old adage but still true today,
'we want the hole not the drill bit'We have a low priced operator in our area who is very good and knowlegable probably more so than most on here, he's as busy as he wants to be and makes a very comfortable living.
Lets not tar all people with the same brush.