Neil, I lost a job a few weeks ago to a Chem-dri.
The lady wanted 2 cotton sofas cleaned and I had quoted £130 and £70 for a scotchgard application. She booked me in then 5 days later called to cancel as her husband wanted a dry clean on the upholstery and had called CD for a quote. They quoted £185 just for the clean. I told her that they dont and cant do a dry clean with their system on upholstery and it would still be a hwe clean that they would carry out. She said I will phone them up and cancel them, I told her no as i was busy anyway and she was just messing every one about with booking and canceling cleans, but I tol her I would follow it up incase of any poblems.
I phoned her the next day and she said that the sofas cleaned ok but they took to mid morning to fully dry ( 24 hrs) and she was not best pleased as the CD told her that it was a dry clean and they could be used vertually straight away.
There is too many BS out there.