[robbie72]

does any one know how to get in touch with these people can't open window cleaner pro email 4 times today still have not come back to me can't get any customer info of

[Davie T]

brad@windowcleanerpro.com

[BradMonks]

Hi Robbie72

I have looked at our emails today, we offer 2 levels of support and our system identifies Gold Support members emails as priority hence why your emails have been 'queued' in the system as Standard Support  offers a 72 hour email only reply period.

The reason you cannot access WCP is that ypou are accessing it via a WCP trial from an unregistered machine, the serial number you purchased against is a different machine.

I have sent you an email explaining this fully and the resolution for you to access WCP.

Best regards
Brad

[BradMonks]

Hi all

I also realised my email address was 'hidden' in my preferences, i have just made it visible so contacting should be easier in these sort of situations, my apologies.

Best regards
Brad

[dave0123]

When is the next update coming? dont seem to get many anymore..

[Smudger]

Don't think there is anymore
developing new software, so i am lead to believe.

Darran

[ronnie paton]

brad were is Ian??

no dis respect but things seemed to be on the ball whilst he was running it, i mean iv mentioned lots of problems ie how it does pull vat through on accounts to name one that hasnt ever been sorted?

has for 72 hours maybe clear guidelines should be explained when you sell your product, ie iv never heard of gold service from when i first bought the programe 2-3 years ago

[Clive McDonald]

Ronnie

I'm a wcpro user.i have two licences and i'm reasonably happy.I also have george which i don't use anymore.

If they did write another programme and it had advantages i might get that.

George at £50 is a steal, wcpro at £200 ditto.Admin is one of our biggest bugbears.Our job ronnie,as you well know only has three parts:

Operations
Marketing
Admin

All that aside posts like this surprise me.How would you like £8 custies on the phone pestering you? Ian is the pointy head programmer, and i doubt he even likes wc'ers.Brad is the marketing guy and deals with issues.They are always up to something and often have bigger fish to fry.They are no different to us really, they don't mean to offend, but they have a life too, as we do.

[ronnie paton]

fair point but then tell us it will cost so and so a year for upgrades and maintenance

[Gav Camm lammy 283]

fr these posts this is why
i stick to my old page a day diary method
still got wcp trial disc
never even loaded it lol