[Mike Halliday]

Roger read the third reply to this topic

great minds think alike.

 but people don't want the simple answer they want complicated algorithms & Biometrics formulas to work out how much they should charge

[Doctor Carpet (Ret'd)]

Hi Paul

Why should we be offering a discount?

Many clients think that stairs are far more complicated than we know they are to be. They are usually far dirtier than a lounge as they take more of a hit. Far be it for me to tell the customers thaty are easier than they think. the cost of buying and fitting a new stair carpet would suggest to a client that cleaning will be proportionally more expensive.

Roger

(that said I might be persuaded to give a (nominal) discount if the customer is angling for it as a condition of a far bigger job ticket. I wouldn't offer it though.)

[Reno's Carpet Care]

let me step up by saying I have done it three ways
Per step, landings free
priced as a room
included with the whole house price

right now, I include it with the whole house price.  35% of the homes I clean are 2 story.  It all evens out in the end.