Very poor example, i love the old people they are very often so grateful and make the job rewarding, i had an old dear couple of months back who asked if i wanted a cup of coffee so i said, yes please, next thing i heard a crash of cutlery she had dropped my scalding hot coffee she explained that she had a disorder a bit like parkinsons, so i sat her down made her a cup of tea before i knew it we had been chatting for nearly 45 minutes she told me a horrific story about losing her son many years ago in a motorcycle accident he was just 17 she also told me about being a probation worker which sounded fascinating she had led a very interesting life and i enjoyed our chat, when i left she wrote to me saying how happy she was with the cleaning and thanking me for my kindness which was really nice, so the guy who could not be bothered i say shame on him, because many of these "old people" were young once and did things that we could not or would not want to do.
Rant over sorry guys but does get my back up, my mums 84 and still works in a travel agents full time, an amazing example to us all.