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31
Window Cleaning Forum / Re: Spotless Window Cleaning Supplies
« Last post by AuRavelling79 on March 10, 2026, 06:50:19 am »
Tell them you are on the 'biggest best and beautifulist' window cleaning forum and that you want ask the advice of everybody on there how to deal with the situation.

 ;D
32
Window Cleaning Forum / Re: Spotless Window Cleaning Supplies
« Last post by tlwcs on March 10, 2026, 06:28:43 am »
Ring them and ask them to quote you for a 2 man hot water system for 3 new vans.
Richard will come!
33
Window Cleaning Forum / Re: texting customers and cancellations
« Last post by tlwcs on March 10, 2026, 06:26:11 am »
On the occasional skippers I added the line on my text that goes, “ your business forms my income and is appreciated”
Some people need a reminder we do this as a job.
It doesn’t stop them completely but once dropped if they ask to come back on I say my records show they were unreliable.
All mine get a text, they always have and rarely do I get a cancellation without good reason.
Tony
34
Window Cleaning Forum / Re: Spotless Window Cleaning Supplies
« Last post by KS Cleaning on March 09, 2026, 10:40:21 pm »
I always use pure freedom for hose, seems to be of good quality.

I say always, the last hose lasted nearly 10 years, and this current hose I’ve  only had for a few months.
I usually buy it from Daqua, but Doug closes in December to go home to South Africa and I needed the hose to kit out my van during the holidays. I replaced what was left of the not fit for purpose microbore hose from Spotless Window Cleaning Supplies with  Daqua’s microbore hose and the difference in quality was very noticeable right away.
35
Window Cleaning Forum / Re: Spotless Window Cleaning Supplies
« Last post by zesty on March 09, 2026, 09:52:13 pm »
I always use pure freedom for hose, seems to be of good quality.

I say always, the last hose lasted nearly 10 years, and this current hose I’ve  only had for a few months.
36
Window Cleaning Forum / Re: texting customers and cancellations
« Last post by tonyoliver on March 09, 2026, 09:16:04 pm »
Text 10 get three  or four skips 
Now it’s spring the suddenly remember my phone number
I think they think we do this as a hobby  or
In between burglaries   
37
Window Cleaning Forum / Re: texting customers and cancellations
« Last post by Splash and dash on March 09, 2026, 09:10:19 pm »
This is why we don’t txt customers , when quoting I explain in detail they are agreeing to a regular 4-8 weekly clean all year round and we work in all weathers within reason , if they hesitate we don’t take them on , again we don’t take on jobs with access  issues if the gate has a lock we will need a key  or a code or won’t do the job simple as that . Only valid reasons for not doing a clean would be things like building work or decorating going on . If they cancel a clean due to looks like it might rain or they aren’t dirty they are reminded what they agreed to at the quoting stage if they still say leave it they are dumped  immediately, but this vary rarely happens probably less than 5 jobs in 10 years .
38
Window Cleaning Forum / Spotless Window Cleaning Supplies
« Last post by KS Cleaning on March 09, 2026, 09:09:49 pm »
Has anyone had any dealings with this mob? Whilst I appreciate they may offer a decent service as  far as purchasing from them is concerned, god help you if you have a problem with any of their equipment.
I bought 100m of blue microbore hose between Christmas and New Year. I only started using it on January 5th. The hose itself was very stiff and was difficult to reel in as it wasn’t very pliable. On week 6 the hose split, luckily enough it was only about 5 metres from the end, so just cut it off then re attached the EZ snap. 3 weeks later another split, this time I lost about 15 metres. 2 days later another split this time left me with about 40 metres of usable hose.
I contacted Spotless to tell them about the not fit for purpose hose and the receptionist told me Richard would phone me back when he was free. Needless to say there was no phone call from Richard. I phoned again next day and was once again assured that Richard would call me back…you guessed it, no call. I called again the following day asking to speak to the ever elusive Richard…of course he was in a meeting and would call back when he was finished…yet again no call back.
 On reading their reviews this seems to be how they treat their customers when dealing with faulty items.
39
Window Cleaning Forum / Re: texting customers and cancellations
« Last post by dd on March 09, 2026, 06:07:49 pm »
Possibly. If people mess me about too much I just drop them - does not happen often though.
40
Window Cleaning Forum / texting customers and cancellations
« Last post by colin bird on March 09, 2026, 05:29:30 pm »
hi gents,so ive been window cleaning for 18 years.back when i started in 2008 i had minimal customers that required a text prior to cleaning resulting in fewer cancelations.
what ive noticed in recent years more customers are asking for a text the night before cleaning,for me this has resulted in many more cancelations,ive also noticed in the last couple of years the cancelations have increased much more,i feel this is due to the customers  having less dispoable  income and also spending half there life with there phome in the hand.
what are your views ? would you agree with what im saying ?
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