Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: peter maybury on April 16, 2010, 01:29:45 pm

Title: 0845 number charges
Post by: peter maybury on April 16, 2010, 01:29:45 pm

We have had an 0845 number for some years now and when we took it out we were told that after paying the initial fee there would not be any other costs. Obviously we have spent a lot of money promoting this number.
A couple of months ago we had notification that as there was a change in legislation there was now a monthly charge of £10 per month for the number. When we raised an objection we were told that the number would be taken off us.The number is with telecoms world plc.
I am very annoyed and cannot see that it is fair to just decide that we have to pay £10 per month all of a sudden, have any member had any experience similar to this or does anybody know where complaints can be made etc.

Peter
www.carpetcleanercardiff.com

Title: Re: 0845 number charges
Post by: Aquakleen Restoration Services on April 16, 2010, 05:23:49 pm

Most people prefer to call a local landline number anyway...Ive never understood the fascination with 0800 and 0845 numbers...with a landline you can track the person down easier.

Ive got a (01670) and (0191) number and use them both for different areas. Works a treat as well!

Title: Re: 0845 number charges
Post by: peter maybury on April 16, 2010, 06:42:41 pm

some of us work over a lot of std codes or nationally.
Peter
www.carpetcleanercardiff.com

Title: Re: 0845 number charges
Post by: derek west on April 16, 2010, 06:46:59 pm

can't the OFT help, office of fair trading, sounds like unfair trading to me.

Title: Re: 0845 number charges
Post by: peter maybury on April 16, 2010, 09:10:51 pm

have sent details to offcom and am awaiting a reply
Peter
www.carpetcleanercardiff.com (http://www.carpetcleanercardiff.com)

Title: Re: 0845 number charges
Post by: Adam P on April 19, 2010, 12:12:39 am

Quote from: skywalker71 on April 16, 2010, 05:23:49 pm

Most people prefer to call a local landline number anyway...Ive never understood the fascination with 0800 and 0845 numbers...with a landline you can track the person down easier.

Ive got a (01670) and (0191) number and use them both for different areas. Works a treat as well!

out of interest where did you buy the numbers from? i need a landline number as i currently only have a mobile number but would like one half decent if possible

Title: Re: 0845 number charges
Post by: Aquakleen Restoration Services on April 19, 2010, 08:16:36 am

http://www.ttnc.co.uk/

Title: Re: 0845 number charges
Post by: clinton on April 19, 2010, 08:29:38 am

Like john i have always had landline numbers.

People then usually know its a local number and wil prefer that i m o :)

There again you would get more work pro rata than just a mobile number..

Title: Re: 0845 number charges
Post by: Joe H on April 19, 2010, 08:46:43 am

I use Smart Numbers for one of my numbers     www.smart-numbers.net

and Kalnet4u for two others          http://www.tamartelecom.co.uk

Kalnet works out cheaper on low volume calls

Title: Re: 0845 number charges
Post by: peter maybury on April 19, 2010, 10:46:56 pm

I have still not heard from offtell but have already been given the reduce rate of £5 per month instead of £10 per month from the service provider instead of the £10. But am stilll narked at having to pay for anything we were told would be free. Our provider is telecoms world.
They no longer charge a set up but there is the monthly number rental.

Peter
www.carpetcleanercardiff.com (http://www.carpetcleanercardiff.com)