Clean It Up

UK General Cleaning Forum => Frequently Asked Questions & Useful Resources => Topic started by: madlaine1981 on October 07, 2009, 07:46:11 pm

Title: What to do with a customer who doesn't want to pay for cleaning?
Post by: madlaine1981 on October 07, 2009, 07:46:11 pm

Hi
What you do if you make a cleaning job but the person doesn't want to pay you?Doesn't pick up a phone from you and when pick up says that it will come at particular time and pay but doesn't appear?

www.mandccleaning.co.uk

Title: Re: What to do with a customer who doesn't want to pay for cleaning?
Post by: APPLEMAIDCLEANING on October 07, 2009, 09:01:25 pm

Quote from: madlaine1981 on October 07, 2009, 07:46:11 pm

Hi
What you do if you make a cleaning job but the person doesn't want to pay you?Doesn't pick up a phone from you and when pick up says that it will come at particular time and pay but doesn't appear?

www.mandccleaning.co.uk

I would go round to them and ask them them for the money or if they say they will drop it off write a form out so they can sign saying they will drop off the money then you have a payment agreement??

Title: Re: What to do with a customer who doesn't want to pay for cleaning?
Post by: Adam P on October 18, 2009, 08:02:04 pm

and then if they don't pay after the agreement...?

Title: Re: What to do with a customer who doesn't want to pay for cleaning?
Post by: Kris McCulloch on March 24, 2010, 11:02:49 pm

I know this is an old thread, but here goes....

The answer is really defined by whether you want to keep the client or not but remember a client who doesnt pay is worse than no client at all, as you have outlays to pay.

I would suggest you look at going down the small claims court route.  This is a very easy and cheap route and generally people will pay when they get the court papers.

On the other hand, if its a small amount you could write it off and chalk it up to experience.

Kris

Title: Re: What to do with a customer who doesn't want to pay for cleaning?
Post by: Adam P on April 22, 2010, 03:51:14 pm

recently been recommended these guys http://www.thomashiggins.com/

been told 99% of customers pay after getting a letter through the door from them.

Title: Re: What to do with a customer who doesn't want to pay for cleaning?
Post by: JandS on June 08, 2010, 07:35:22 pm

Don't clean for them.

John

Title: Re: What to do with a customer who doesn't want to pay for cleaning?
Post by: Simon Payne on February 09, 2011, 08:21:38 pm

tjb@ccmatters.com

Email the lady above, she might be able to help you, she collected old debts for us with ease, her rates are very fair and she is a very nice lady

Trudy Buckman is the name of the lady

Title: Re: What to do with a customer who doesn't want to pay for cleaning?
Post by: yvette macdonald on April 14, 2011, 03:19:23 pm

If you bank with Barclays bank I think they have a free collection service for customers that do not pay. Can't remember if it is free I haven't had to use it yet.

Speak to you Business Bank manager. Everyone should be with Barclays I have found them so helpfull :) I also have computer back up software that I pay 3.30 a month for but least if  I break my laptop I can access it easier again.