Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: simon knight on November 06, 2008, 08:17:40 am
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That's what the customer said. OK I say I'll phone you next week. Customer says: Can we do it in the New Year ::)
Why can't people just say: Sorry mate we're skint and don't want to fork out on a window cleaner.
Is it a pride thing?
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i had one yesterday, can we leave it now till next year, arouns spring summer time as its pointless in the winter as they oly get dirty again
isnt that the point of having a window cleaner!
just tell me your skint!
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One of my better customers actually wants them done more often in the winter.
Her reasoning is that keeping the windows clean lets in more daylight.
I like her logic :)
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Sure but it will be extra for the first clean due to the extra dirt etc and time taken to do the windows, including 2009 new price changes :P
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a telephone conversation i had yesterday.
"hello sir i'm just phoning you up to ask why you turned our wc away today? you went from every 4 weeks to every 8 weeks so by missing it this time that will be 12 weeks!"
he said
"yes the weather wasn't great and besides i can't see how you can clean my house in 10 minutes (its a £10 house)"
i said
"we invested in these systems to save us time but it costs us far more to run the machines etc etc....has there been any trouble with the cleans at all?"
he said
"well yes, there has been birds mess left twice now."
i said
"if there was bird poo we obviously would come out and re clean, but a) you can't expect to tell me 2 months later and for me to believe you, and b) we would see a great dollop of bird pooh and would remove it!
so therefore i don't want you to be on our books if a) you are not happy with the service, and b) you are going to turn us away on the door as we can fill your space up with someone else. So therefore i will remove you from our rotas"
he then said
"i still want you to come next month"
I said
"well sir why would you want us to come if it takes us 10 minutes, we don't do a good job and leave bird pooh on your windows?"
he started to stuter
i said
"you've just answered my question for me...I will remove you from our books!!!!!!"
no point trying to work people out. i just try to get to the bottom of the problem. my conclusion to this one was he was a doughnut!! ;D ;D
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LMFAO (made me laugh) thanks Steve
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LMFAO (made me laugh) thanks Steve
;)
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i still want you to come next month[/b]"
I said
"well sir why would you want us to come if it takes us 10 minutes, we don't do a good job and leave bird pooh on your windows?"
he started to stuter
i said
"you've just answered my question for me...I will remove you from our books!!!!!!"
no point trying to work people out. i just try to get to the bottom of the problem. my conclusion to this one was he was a doughnut!! ;D ;D
prob thought, xmas next mth, will get 3 mths dirt washed of for xmas for the bargain price of £10.
some custy's are realy thick, come up with all sorts of excuses, and think we have'nt heard it before ;D
daz
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Also these people dont want a "lowly" window cleaner earning £10 in 10 mins >:( >:(
Thats the way they see it ::) ::)
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nice one steve wish i had more balls like you
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nice one steve wish i had more balls like you
I think its more like wish i had the guts, rather than lose on on a possible £10... it can be hard to put money b4 anything else.
Just think of the streets lyrics - Just dont mug yourself!
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its not about having balls LWC. just try to get to the root of potential problems so that i know its not nothing to do with me or the lads.
I had one about a month ago were i thought he may be messing but his leaded windows were leaving spots from where they had perished, a genuine complaint the we sorted out
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Did you rip the lead off ? ;D ;D ;)
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Did you rip the lead off ? ;D ;D ;)
no just bricked his windows ;) ;D
all it was was more rinsing...problem solved!