Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: John Mart on June 28, 2018, 01:50:54 pm
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Having had a few bad experiences over the years which I found slightly humiliating, I won't take on customers with electric gates unless they let me have the code. I've rung the bell and been pretty certain they were inside, in the knowledge that I couldn't do the job unless they open up. I've turned down two this week.
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No code no clean simples ;D
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Yeah I get the code too, most understand if you explain why you need it
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It's crazy, the ones with electric gates will also have cctv in most cases. Therefore I don't understand why they are not willing to give the code, especially as I let them know they have all my contact details and address on website etc if in the instance something should go wrong.
If they can't be reasonable then I can't either.
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Just had to say no to another that wouldn't give the code. The wife would but he wouldn't. They get quite annoyed actually. ;D
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Sometimes I will say I can try to arrange the first clean with them in, but after that I need the gate code, if we're not trusted I don't want to be there.
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Just put a "windows cleaned" ticket through anyway. (http://www.cleanitup.co.uk/smf/1530200396_tongue.gif)
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We will not take on work like this without the code most of these gates now have the option of multiple codes so they can give you a unique number and they know when you are there as it will txt or email them we do quite a lot of properties like this
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No code then no windows get cleaned.
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Sometimes I will say I can try to arrange the first clean with them in, but after that I need the gate code, if we're not trusted I don't want to be there.
Too true Tom. I've got one (I know the code but she doesn't know I know). Has to be done on a Tuesday when the gardener is there. Last clean I could only do it on a Friday. Texted the night before and she texted back the next bloody morning saying it wasn't convenient and they were away. Strangely I saw the husband driving up the road that afternoon. £55 4 weekly job but seriously thinking of ditching it. She's deffo on her last chance even if I don't sack her off.
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Sometimes I will say I can try to arrange the first clean with them in, but after that I need the gate code, if we're not trusted I don't want to be there.
Too true Tom. I've got one (I know the code but she doesn't know I know). Has to be done on a Tuesday when the gardener is there. Last clean I could only do it on a Friday. Texted the night before and she texted back the next bloody morning saying it wasn't convenient and they were away. Strangely I saw the husband driving up the road that afternoon. £55 4 weekly job but seriously thinking of ditching it. She's deffo on her last chance even if I don't sack her off.
Maybe it wasn't her husband driving off. ;D
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Sometimes I will say I can try to arrange the first clean with them in, but after that I need the gate code, if we're not trusted I don't want to be there.
Too true Tom. I've got one (I know the code but she doesn't know I know). Has to be done on a Tuesday when the gardener is there. Last clean I could only do it on a Friday. Texted the night before and she texted back the next bloody morning saying it wasn't convenient and they were away. Strangely I saw the husband driving up the road that afternoon. £55 4 weekly job but seriously thinking of ditching it. She's deffo on her last chance even if I don't sack her off.
Maybe it wasn't her husband driving off. ;D
Good point spruce, it was the private reg number I clocked. Might have been her 16 year old son going for a razz ;D
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Sometimes I will say I can try to arrange the first clean with them in, but after that I need the gate code, if we're not trusted I don't want to be there.
Too true Tom. I've got one (I know the code but she doesn't know I know). Has to be done on a Tuesday when the gardener is there. Last clean I could only do it on a Friday. Texted the night before and she texted back the next bloody morning saying it wasn't convenient and they were away. Strangely I saw the husband driving up the road that afternoon. £55 4 weekly job but seriously thinking of ditching it. She's deffo on her last chance even if I don't sack her off.
I’ve got one like that though. Every 8th Wednesday when the housekeeper is there - in and out. Only one fail in 4 years but even then it was outsides. But it’s £225 a time so worth it. Saying that, the gates open when you drive up.