Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: slap bash on May 09, 2017, 02:26:01 pm
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Please educate me. Why is it that some people before they even see what you do expect a discount.
I do find it offensive that my work is discounted just because I am perceived as worth- less to these people. And if I said anything I am a racist bigot. Mad I am at this moment.
Or is that we charge more to offer a discount. I have not got time for these games. I give the best price the first time. IF I wanted less I would charge that amount first time round.
The next offender of this transgression. I am going to ask:" what makes him or her so special that I should work for less "and see what response I get.
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Why are you so angry about it? Just say no and move on.
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It's in there nature to barter and mess tradesmen about. That is why so many give these sort a wide birth.
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Please educate me. Why is it that some people before they even see what you do expect a discount.
I do find it offensive that my work is discounted just because I am perceived as worth- less to these people. And if I said anything I am a racist bigot. Mad I am at this moment.
Or is that we charge more to offer a discount. I have not got time for these games. I give the best price the first time. IF I wanted less I would charge that amount first time round.
The next offender of this transgression. I am going to ask:" what makes him or her so special that I should work for less "and see what response I get.
Because everyone is always wanting to get something of higher value for less.
Just look at the DFS advertising. There is always a last stock sale. And it's always a before price of 3995 and marked down to 999 or something. The truth is; it never was on at 3995 and it always was going to be retailed at 999. It's just the stupid mentally of people now.
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Had one the other day new customer bartered me down two pounds asked me for a price on facia and gutter clean gave her a price she said we will just have windows done went round today to do windows asked me to quote conny roof quoted more than gutter job and got it wtf 😨
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I am just too old for all the games. Am I supposed to understand all the different cultures?
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The price is the price.
If they don't like it they can get somebody else.
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Thats the thing, its cultural. Us Brits are rubbish at it. But if youve got the gutts to do it, then do so. The only time brits haggle is either buying a second hand car or buying a house.
In actual fact you should try it when buying any electrical stuff as well.
However saying that, it does my nut in when they do ask but ive learnt to add another fiver on top of the price. If they dont barter then thats great. If they do barter i get them to throw in a coffee n biscuit and i still get the originl price i wanted. Win win.
Its about time people learnt cultural negotiations 😉😉
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More worrying is arranging "regular" cleans.
Always, always, did I say always? - Charge loads more for a first clean - whatever reassurances you get - however definite they are you turn up the second time after getting all the crap off first time and it's "not today mate" or "I didn't (my wife didn't) agree to regular".
Any exceptions? Maybe if a really good custy recommends you - and even then add on 50%.
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I used to let it bother me years ago these days pricing takes minutes on houses,I say my price say do you want me to fit you in or do you want to call me. If you want to end up with what you want price it 20% higher than your normal price if they quibble you can smile to yourself when cleaning it knowing you ain't really giving them any so called discount lol
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It's fondly known in the trade as "arsehole tax". lol
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It's fondly known in the trade as "arsehole tax". lol
POST REMOVED. RACIST OVERTONES WILL NOT BE TOLERATED
You charge Asians more?
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i dont care whether i get a new job or not really so my price is my price.take it or leave i really dont care!
i only want to take on work that matches or beats the work ive already got so i wont discount ever.
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I don't want to work for these people as they want everything for nothing and have special requirements and never honour their commitments to a second clean as someone else noted. I think they try to aggravate me far too hard. With all the crap. I use to buy from a small hardware shop and had to drive past the home base to get there. I stopped buying because his fella was so pushy and would not let me browse but followed me around all the time. All I wanted to see is what he had that I might need in future so stop shopping. It must be a culture thing but it did annoy me no end.
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What gets me is when they ask how much for just the windows above ground floor. It usually sets alarm bells ringing for me!!
I have plenty of work anyway so if they don't accept my price it's not a problem.
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A friend of mine Sam was moving away from the area and so passed alot of his work to one of his friends. An English friend, young lad at 19 whos done trad work for about a year and so it would help him to start his own round. But hes BLACK!!! In 2017 the amount of people who was extremely rude to this lad who sam was introducing them too....some point blank, looking straight at Sam and not even acknowledging this lad said "Why have you bought this black (some even said n****r) to my door!!" And then slammed the door in their faces...
The ignorance of some people is umbelievable.
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One of my favourite customers is Indian. Great guy, great payer.
Some of my worst customers have been the typical council estate benefit claiming white folk. Never any money and any excuse not to pay.
There's scum in every culture
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One of my favourite customers is Indian. Great guy, great payer.
Some of my worst customers have been the typical council estate benefit claiming white folk. Never any money and any excuse not to pay.
There's scum in every culture
Absolutely!!
I have some great white british customers who pay on time and some even always tip after every clean. I have a great customer who has a coffee and a slice of cake waiting for when ive finished cleaning inside windows etc.
Then i have all my polish customers who everyone of them have paid on time and all work.
But then all my messers have been english folk. Once houve mastered cultural negotiations i havent had any problems.
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Next time I go to the corner shop and buy a coke I will haggle or even the curry den or pizza shop offer them half price. Can not wait to try this. I was told you never haggle on a service as you cannot bulk purchase service.
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I have one Asian customer, she is brilliant!!!
There are messers everywhere, wherever they are from
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I have some good Asian customers, unfortunately in my experience they are in the minority. For one reason or another I would say my drop off rate is about 50% with them, although it is me who usually bins them.
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I wish my round was full of OAP's, can be a bit of a pain when they rush out to pay before you have finished. OId fashioned values.
If I am asked for a price I give an honest one. I never horse trade on prices, that would only show I was trying it on in the first place.
It is very important to me and my business, that my customers understand from the onset that they are dealing with a person of integrity.
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I wish my round was full of OAP's, can be a bit of a pain when they rush out to pay before you have finished. OId fashioned values.
If I am asked for a price I give an honest one. I never horse trade on prices, that would only show I was trying it on in the first place.
It is very important to me and my business, that my customers understand from the onset that they are dealing with a person of integrity.
well said dai.i agree with you.a fair price for both you and the customer.
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I wish my round was full of OAP's, can be a bit of a pain when they rush out to pay before you have finished. OId fashioned values.
If I am asked for a price I give an honest one. I never horse trade on prices, that would only show I was trying it on in the first place.
It is very important to me and my business, that my customers understand from the onset that they are dealing with a person of integrity.
I always charge OPP's less. Its respect. They usually force a tip on me.
I live near Saviletown. http://www.dailymail.co.uk/news/article-3899540/Go-away-shouldn-t-Don-t-come-corner-Yorkshire-no-white-residents.html
Don't even get me started
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I wish my round was full of OAP's, can be a bit of a pain when they rush out to pay before you have finished. OId fashioned values.
If I am asked for a price I give an honest one. I never horse trade on prices, that would only show I was trying it on in the first place.
It is very important to me and my business, that my customers understand from the onset that they are dealing with a person of integrity.
I always charge OPP's less. Its respect. They usually force a tip on me.
I live near Saviletown. http://www.dailymail.co.uk/news/article-3899540/Go-away-shouldn-t-Don-t-come-corner-Yorkshire-no-white-residents.html
Don't even get me started
I do a load of assistance living flats. Average age are between 75 and 100. All great payers, always happy to see me, and I get plenty of biccies
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I love the way the Oldies like to look out for each other, often paying each other bills when neighbours aren't home. I once used to do a block of about 30 flats reserved for the older ones by the local council and never had to go back for any money as they all used to pay for each other. Sadly, don't see too much of this now.
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I love the way the Oldies like to look out for each other, often paying each other bills when neighbours aren't home. I once used to do a block of about 30 flats reserved for the older ones by the local council and never had to go back for any money as they all used to pay for each other. Sadly, don't see too much of this now.
yep i still clean around 30 granny flats in one block.great payers and lovely people.
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I went to quote a large detached house with an extension and a conservatory, I told her £20 once a month , she was delighted.
Just had a phone call from her saying her husband said it's too much and is there any movement on the price ??? Or could I do it every other month.
I said no movement and every other month is a different price. She said she was fine with the price but her husband said he was a time served plumber and wouldn't dream of charging such prices 😲🙄
She said she would have a word with him and get back to me -
I don't think this job will last long if I get it!
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I went to quote a large detached house with an extension and a conservatory, I told her £20 once a month , she was delighted.
Just had a phone call from her saying her husband said it's too much and is there any movement on the price ??? Or could I do it every other month.
I said no movement and every other month is a different price. She said she was fine with the price but her husband said he was a time served plumber and wouldn't dream of charging such prices 😲🙄
She said she would have a word with him and get back to me -
I don't think this job will last long if I get it!
hes old and forgets how much things cost these days.inflation is lost on guys like this. ::)roll
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I picked up a job last week through word of mouth, so went to price it up and it was the hubby who was in. Ive been communicating with his wife and firstly he wasnt quite expecting me, which i took as a bad sign. But anyway, told him the price and was happy enough for me to do the work and even made a great coffee. His wive is a barista and so they have a grands worth of machine to make a coffee. Very nice.
Any way this chap is a long time plumber and all i hear is about the different jobs and if its a quick job they dont charge the usual high price bla bla etc etc. But think he was hinting and so i got talking about my equipment and water costs and purification cost n time and how much this specialised equipment costs. How others feel its a quick job, "obviously not you sir" but they dont realise what goes off to make this part go quick. But that doeant mean its not a higher quality job. Lol even mentioned his wives coffee machine!
Lol, that or my waffle got him to drop the subject and pay up. Will see how the next clean turns out.
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I picked up a job last week through word of mouth, so went to price it up and it was the hubby who was in. Ive been communicating with his wife and firstly he wasnt quite expecting me, which i took as a bad sign. But anyway, told him the price and was happy enough for me to do the work and even made a great coffee. His wive is a barista and so they have a grands worth of machine to make a coffee. Very nice.
Any way this chap is a long time plumber and all i hear is about the different jobs and if its a quick job they dont charge the usual high price bla bla etc etc. But think he was hinting and so i got talking about my equipment and water costs and purification cost n time and how much this specialised equipment costs. How others feel its a quick job, "obviously not you sir" but they dont realise what goes off to make this part go quick. But that doeant mean its not a higher quality job. Lol even mentioned his wives coffee machine!
Lol, that or my waffle got him to drop the subject and pay up. Will see how the next clean turns out.
What "specialized equipment costs" ? Wfp set up is peanuts!
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How do you justify your prices Peavey if need be?
Lets face it we charge a pretty penny to wet someones windows dont we. Where i am, our local garage mechanics charge £40 an hour labour. Domestic house cleaners charge between £10 and £20 an hour and these types of work really graft.
We stand and shake a stick at a window, wet it and walk off and charge perhaps £20 upwards per 20 minutes.
But lets face it; some scrims, mop n blade, a bucket and a pair of ladders and your away earning money. Wfp is a little more expensive in comparison isnt it.
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In my experience (carpet cleaning) If they ask for a discount I tell them thats fine, I can do the job for you at £70 rather than £100, just to let you know you need to pre-vacuum and you we will not be using our rotary machine on the carpet, we just spray the chemical and extract, some of them think they made a massive saving but the quality is not the same. You get what you pay for !
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I'm a clairsentient and feel vibes from new customers houses and also the customer when I first meet them. The "right to a discount" brigade usually are very manipulative and controlling by nature. They try to control you subliminally and influence your mental processes or behaviour by dropping information into the conversation which is targeted to work below the surface of your conscious mind and make you quote a lower price for work. One of the gems which always makes me cautious is "I usually clean it myself with my Karcher" They go on to say how they enjoy it and find it very stimulating; so now, cleaning their driveway has become a pleasure for you to do and you should really be paying them for the privilege.
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always makes me chuckle on this sort of thread theres usually one poster who bangs on about how great a MOD NOTE: You have used an offensive racial term and are banned has been to them . "always tips, a great family, never any bother " etc etc
yeah rite!
its my experience that they spoil things for the rest. sour the experience. very similar to how screaming kids can very easily spoil a ride on a bus
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Peavey I would love to know where you get your equipment from if it costs peanuts
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always makes me chuckle on this sort of thread theres usually one poster who bangs on about how great ORIGINAL POST MODDED been to them . "always tips, a great family, never any bother " etc etc
yeah rite!
its my experience that they spoil things for the rest. sour the experience. very similar to how screaming kids can very easily spoil a ride on a bus
MOD NOTE - Please do not reiterate racial comment even if you disapprove of it. ????
I think you're going to get moderated :(
MOD NOTE: INDEED
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duncan h.......don't tell me you do work in the sh*thole that is Savile Town......if I get calls from there I bang the price right up.......same in Mount Pleasant/Warwick Road in Batley......very intimidating areas.
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Peavey I would love to know where you get your equipment from if it costs peanuts
I suppose it would depend on what you call peanuts but on the whole most would say its not that expensive to set up and run a wfp
system, a quality power washer would cost more.
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I quoted a house the other day when canvassing. Large detached house with a big conservatory & a separate detached outbuilding. I quoted £55 which I think is a reasonable price for the amount of work. Got an email from her husband asking if I could do it for £45.
Now I am after work so don't really want to say no but at the same time if I accept £10 less does that not seem I was ripping him off initially?
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I quoted a house the other day when canvassing. Large detached house with a big conservatory & a separate detached outbuilding. I quoted £55 which I think is a reasonable price for the amount of work. Got an email from her husband asking if I could do it for £45.
Now I am after work so don't really want to say no but at the same time if I accept £10 less does that not seem I was ripping him off initially?
If you need the work why not say yes but charge extra on the first clean the "smash it out" on subsequent cleans?
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Ask if they would meet in the middle- £50
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I would count a £50 job on a regular domestic as one of my bigger jobs and might negotiate a little without feeling hard done by or that I had been trying it on.
Charge more for the first clean for sure.