Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Steve Gunn on April 09, 2013, 02:44:34 pm

Title: Text Messages
Post by: Steve Gunn on April 09, 2013, 02:44:34 pm

More and more people texting to book appointments rather than ringing technology is great

Title: Re: Text Messages
Post by: Teddycare on April 09, 2013, 03:04:31 pm

it's not that great and they also text to cancel, which is bloody rude.

Title: Re: Text Messages
Post by: Shaun_Ashmore on April 09, 2013, 06:01:34 pm

I like a telephone call it engages the customer you can build up a relationship with less chance of cancelling.

Shaun

Title: Re: Text Messages
Post by: Dennis on April 09, 2013, 06:49:44 pm

2rite m8

Title: Re: Text Messages
Post by: Len Gribble on April 09, 2013, 07:25:41 pm

So impersonal if they are not on you contact list, how do you reply if the nbr is unknown  ;D ;)

Title: Re: Text Messages
Post by: Carpet Dawg on April 09, 2013, 07:50:14 pm

I don't like it. I prefer a call as you can sell to them better. Unless its a repeat customer in which its different.

I find 80% of people that cancel will cancel via a txt message.

Title: Re: Text Messages
Post by: JandS on April 09, 2013, 08:48:06 pm

I have booked appointments via text but only
because I've spoken on the phone earlier.
They usually say I'll text you some dates when
I get to my diary at work tomorrow.
Never completed a booking without at some point
speaking to them.
And yes about 75% of cancellations are by text.
They're the ones you know won't be re booking.

Title: Re: Text Messages
Post by: Shaun_Ashmore on April 09, 2013, 08:57:26 pm

I'd forgetten but had an urgent text today for a job but it was an old customer spooky!

Shaun

Title: Re: Text Messages
Post by: terrymaloy on April 09, 2013, 11:49:01 pm

I get a booking every year by a customer of mine and only by text...she never rings.
She's totally deaf.
Makes sense really  ;)