Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: richywilts on March 09, 2013, 12:21:32 pm

Title: if customer isnt it and doesnt leave gate unlocked after text or call do you
Post by: richywilts on March 09, 2013, 12:21:32 pm

just following on from other post

Title: Re: if customer isnt it and doesnt leave gate unlocked after text or call do you
Post by: Neil Gornall on March 09, 2013, 12:40:46 pm

We drive away and leave it till next month. If it happens often we dump.

Title: Re: if customer isnt it and doesnt leave gate unlocked after text or call do you
Post by: lozsing on March 09, 2013, 01:00:23 pm

I do fronts but charge them 75% so as to encourage them the remember to open gate.

Title: Re: if customer isnt it and doesnt leave gate unlocked after text or call do you
Post by: robertphil on March 09, 2013, 01:29:16 pm

hurdle the gate

Title: Re: if customer isnt it and doesnt leave gate unlocked after text or call do you
Post by: steven ainger on March 09, 2013, 01:43:52 pm

Ive got my little giant ladder which will stadle all 6ft gates so i still clean all the house.
I also have customers where i can climb over the garage , using the above ladder, if they forget to unlock the gate, but if i have to do this i charge them £2 extra for the extra time taken.
Normally encourages them unlock the gate

Title: Re: if customer isnt it and doesnt leave gate unlocked after text or call do you
Post by: PoleKing on March 09, 2013, 05:13:02 pm

I charge 'per visit'
It's the same cost for front only if I was expecting to be able to do the backs.
Like Lozsing-encourages the customer to remember to open it if they know they will be paying anyway.

Title: Re: if customer isnt it and doesnt leave gate unlocked after text or call do you
Post by: richywilts on March 09, 2013, 05:17:43 pm

nice way of putting it that darren

we charge per visit

its not fair i it if you have a big round it can cost a fair amount over the month doing just fronts only

Title: Re: if customer isnt it and doesnt leave gate unlocked after text or call do you
Post by: Michael Peterson on March 09, 2013, 06:08:38 pm

i do the front and charge half, dosnt happen a lot though