UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Mick_Taylor on January 22, 2004, 12:46:22 pm
Title: Windows too clean!!!!
Post by: Mick_Taylor on January 22, 2004, 12:46:22 pm
Just recently I have had several customers putting me off as their windows are still clean.The customer this morning went from monthly to 6 weeks.
For me this is just about the most annoying frustration!!
Im wondering whether to stop using any cleaning fluid and just clean with water so they get dirtier quicker. Any thoughts?
Title: Re: Windows too clean!!!!
Post by: Majestic on January 22, 2004, 02:13:37 pm
Hi Mick I had the same problem when I started using GG4, it kept the windows clean for longer ,so now I use good old fairy every other visit
Title: Re: Windows too clean!!!!
Post by: Polepro on January 22, 2004, 02:19:18 pm
I've had customers like that, next thing they'll want to cut it back to 2 monthly or they'll say "not this time". When you drop them in favor of your more regular customers who do want clean windows all year round, they'll be complaining that they can't find a reliable window cleaner. Just remind them that you too favor reliable customers, after all you've invested the time and effort to drive there just to be turned away.
Tom
Title: Re: Windows too clean!!!!
Post by: gibbouk on January 22, 2004, 04:46:17 pm
explain what gg4 is all about to the customer, if they want windows to be dirty in 3 weeks then best they get a fairy using window cleaner. personaly i have told customers about gg4 and what it does and the customers are happy with the results. i dont let the customer mess me about as it shows an unprofessional manner.
Title: Re: Windows too clean!!!!
Post by: pdhanson on January 22, 2004, 08:21:03 pm
Sometimes we give customers too much choice. Its often better to tell them how its hoing to be rather than giving them options.
In this case I'd have said, sorry but its monthly or nothing.
You have to be straight with them or they'll take the mick
Silly
Title: Re: Windows too clean!!!!
Post by: simonb on January 22, 2004, 09:30:34 pm
If you are in the road monthly then 6 weekly is a special visit. Tell em it's 50% more!
Title: IRe: Windows too clean!!!!
Post by: g_griffin on January 22, 2004, 10:05:23 pm
I thought our job was to KEEP the windows clean rather than just do them when the customer thinks they need it. Tell the 6 weekers you`ll do them every 6 weeks if you can fit them in.Then leave them for a while and say you`re too busy doing your REGULAR customers to do theirs. I think they `ll soon change their minds. If not your better off without them. I`ve heard of WC`s getting stick for leaving dirty windows but not because they are too clean! We can`t win can we.
Gerry.
Title: Re: Windows too clean!!!!
Post by: Mikey Warner on January 22, 2004, 10:28:36 pm
???Maybe soon we'll be doing 3, 6 and 9 weekly instead of 2, 4 and 6 ???
Mikey
Title: Re: Windows too clean!!!!
Post by: mark1 on January 22, 2004, 10:57:21 pm
you cant clean windows with just water,unless u go back to the shammy :( :( :( :(try it tommorrow aplicator water rubber >:( >:( >:( >:(thats what it makes you