Carpet Cleaning Issues - Carpet construction, upholstery cleaning, stain removal, equipment, events, etc.
Spotting GuidePosted by lenpg (Len Gribble), 20 February 2004
I was thing about supplying my domestic customers with a spotting guide; do any of you do this?
LenPosted by Ed_Valentine (Ed Valentine), 20 February 2004
Len;
I think it's a great idea, and if done properly, one that keeps your company name in front of the customer too.
The customer may throw away a business card, but less likely to do so with a neat instruction guide.
Good Fortune and great idea; 
Ed ValentinePosted by Ivar_Haglund (Ivar_Haglund), 20 February 2004
FREE bottle of spotter with your company name and number on it
If you cant remove with spotter CALL ME NOW!!!!!!!!
IVAR 
Posted by lenpg (Len Gribble), 20 February 2004
Thank Ed
Hi Ivar not a bad idea but have reservation in leaving a chemical and instructions on usage with a customer with all the H & S regulations etc.
Len Posted by Alan_Kennedy (Alan_Kennedy), 20 February 2004
Len
I leave one of the NCCA leaflets with every customer. It has my stamp on it for further contact and the customers appreciate the First Aid Stain Treatment section in it. At 8.5p each I reckon it's good inexpensive PR.
AlanPosted by Dave_Parry (Dave Parry), 20 February 2004
Presumably these NCCA leaflets are for members only ? or can anyone (me) use them.Posted by Shaun_Ashmore (Shaun_Ashmore), 20 February 2004
I leave a spotting guide with every client it has cleaning info and loads about cleaning in it promoting me
ShaunPosted by Dave_Parry (Dave Parry), 20 February 2004
Shaun, is this something, you'd be prepared to share with a sheffield ex pat living down south? Grovel grovel Posted by Shaun_Ashmore (Shaun_Ashmore), 20 February 2004
Where abouts in Sheffield did you live and which team do you support?
ShaunPosted by Dave_Parry (Dave Parry), 20 February 2004
Was born in Chapletown, and used to support Barnsley (My cousin used to coach their youth team)!! Been a missionary for 25 years now, so really a southern softy 
Posted by lenpg (Len Gribble), 20 February 2004
Sorry Dave I’m not an NCCA member so I can’t give you details of the leaflets, but give me time if they exist I will get one and forward it to you.
I see you now a so-called elitist t/m are you happy with it? Don’t give the manufacture
Dave/Shaun On football there can only be one the lions, not that I’m into to football wife and kid’s MU sad B’s
LenPosted by Shaun_Ashmore (Shaun_Ashmore), 20 February 2004
You've been missing for some time you've spelt Chapeltown wrong, you tyke. Send me a private message with you address.
ShaunPosted by Shaun_Ashmore (Shaun_Ashmore), 20 February 2004
Lions? more like pussies!
ShaunPosted by Shaun_Ashmore (Shaun_Ashmore), 20 February 2004
I can't believe what the board has put on my last post I put 'cats' but feminately and it's been changed!
get a grip
Shaun Posted by lenpg (Len Gribble), 20 February 2004
Shaun
Sorry football is like watching paint dry boring, what all the footy fan’s need is a day at the national ballet then they will see skill.
LenPosted by Dave_Lee (Dave_Lee), 21 February 2004
Dave Parry,
Dave were almost brothers - I too was born in Chapeltown - but dont tell Sheffield Shaun that or Dewsbury John.
Dave.Posted by Shaun_Ashmore (Shaun_Ashmore), 22 February 2004
Chapeltown Leeds?
ShaunPosted by Derek (Derek Bolton), 22 February 2004
Hi
Sorry to drag you all back to the original post.
Len has a very valid point... giving advice may leave you open to the responsibility for any damage caused by the customer following advice you have given.
If you supply a chemical spotter then your customer 'should' read the manufacturers instructions and this should, I believe, absolve you from responsibility
Cheers
DerekPosted by Shaun_Ashmore (Shaun_Ashmore), 22 February 2004
What about the spot removal guide on a NCCA leaflet who is liable if it all goes wrong?
ShaunPosted by lenpg (Len Gribble), 22 February 2004
Sorry Derek
What I should have said I’m not averse to supplying a spotting guide with a disclaimer printed on it “quote this guide has been provided free of charge from xxxxxx however we cannot take responsibility for the advice enclosed or it’s misuse unquote”
Leaving chemicals is another thing, which I would be not happy about!
Derek do you have ms publisher on your system if so can I send you my spotting guide for you to have a look at and comment on any assistance will be greatly appreciated.
Len Posted by Derek (Derek Bolton), 22 February 2004
Hi Guys
Shaun...The current NCCA leaflet is, as far as I can recollect, pretty generic and safe....providing the customer does what it says exactly....that's the crunch.
Len, I am not sure which leaflet you have it may well be one of the old ones as you state that you are not presently a member.
The NCCA have always erred on the side of caution with information to customers for that reason.
People don't read labels.....I would like to bet that there are times when we all don't either....human nature as it is.
I have drafted an information sheet of my own that simply extols the virtues of the wet and blot principal only...if it doesn't come out with that ....call me!
Cheers
Derek
This page is a thread posted to the cleanitup forum
at www.cleanitup.co.uk and
archived here for reference. To jump to the archive index please
follow this link.